|
A recent report finds that key customer-facing technologies such as voice recognition (VR), interactive voice response (IVR), call routing and customer information management can significantly lower a company’s operational expenses and improve customer satisfaction levels. For example, automating customer transactions drops the cost to $2 from $10 when handled by a live agent, and it won’t scare customers off. |
|
Thursday, 23 March 2006 |
|
|
Addressing allegations of misleading advertising practices and poor customer service, Attorney General Tom Reilly has entered into a $1 million agreement with Comcast Cable Communications Holdings, Inc. that requires the company to change its advertising for cable television, Internet, and telephone services, and improve its customer service practices. |
|
Thursday, 23 March 2006 |
|
|
"Customer service is NOT dead in Pinellas County!" wrote Anna Dobbs of Pinellas Park in response to our request for readers' stories of good customer service. Judging from the overwhelming response we received, Dobbs isn't the only reader who feels that way. |
|
Thursday, 23 March 2006 |
|
|
State consumer advocates want Piedmont Natural Gas to speed plans to answer more calls faster and to undergo an audit after a winter filled with complaints about busy signals, half-hour hold times and record bills. |
|
Wednesday, 22 March 2006 |
|
|
Only seven months after first announcing its newest customer service center would be built and staffed in Chattanooga, T-Mobile USA, Inc. on Thursday took the first customer service call at the company’s new, state-of-the-art facility. |
|
Wednesday, 22 March 2006 |
|
|
Avon said it will lay off 600 customer service workers nationwide, 50 in Delaware. The cuts are not expected to affect Avon's face-to-face business model. |
|
Thursday, 16 March 2006 |
|
|
Businesses facing competition in Fiji are realising the importance of customer service, says a business management educator. Meriam Attalla said companies were beginning to realise that customer service was an essential part of running businesses. "There has been a huge improvement in companies that are facing competition," Ms Attalla said. |
|
Tuesday, 14 March 2006 |
|
|
Drawn by favorable climate, high-end communications infrastructure and especially the abundance of bilingual workers, CitiBank joined a trend by announcing it will add another 400 positions to its 1,200-employee Tucson call center handling the company’s commercial banking operations. |
|
Friday, 10 March 2006 |
|
|
In a move the company says aims to improve how it responds to the needs of their users, Microsoft announced a recent restructuring of its Customer Service organization that merges it with the venerable Product Support Services unit |
|
Monday, 20 February 2006 |
|
|
There is a gap between what customers expect from companies that sell them complicated digital machines, and what companies feel they need to do in order to insure that those machines are profitable. With the iPod, however, Apple has taken this gap and turned it into a chasm. |
|
Monday, 20 February 2006 |
|
|
<< Start < Previous 181 182 183 184 185 186 187 188 189 190 Next > End >> |
| Results 1831 - 1840 of 2091 |
