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Call center agents don't have the best of work lives. In my opinion, and I acknowledge that this varies quite a bit from place to place, many are micro managed and their actions are tracked to a high degree, taking most of the fun out of the job. |
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Friday, 15 September 2006 |
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Think about the last time you had a negative buying experience. Negative buying experiences are almost always linked to shoddy service. But customer service hasn't gone the way of the dodo. |
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Thursday, 14 September 2006 |
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No one wants to be viewed as a corporate "yes man" -- or woman -- but recent research suggests that, at times, most of us fit that bill. |
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Thursday, 14 September 2006 |
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A customer service push three years ago by The Home Depot Inc. was hailed as a much-needed change at the home improvement chain. Now, with the economy slowing, the company is again trying with an extra $350 million in changes at its stores. |
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Thursday, 14 September 2006 |
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While companies focus thousands of dollars on external customer service in hopes of wooing and retaining customers, little attention is being paid to the effect poor internal customer service has on overall customer satisfaction. |
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Thursday, 14 September 2006 |
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Despite an increasingly challenging new-home building market, characterized by record inventories, frequent order cancellations and rising interest rates, Pulte Homes and Centex Homes are able to make improvements in several markets as they continue to lead customer satisfaction rankings. |
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Wednesday, 13 September 2006 |
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The PC maker goes back to basics with its Dell 2.0 initiative, saying it will work to win back customers' loyalties and boost profitability. |
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Wednesday, 13 September 2006 |
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Retailers and consumer goods companies are not meeting shoppers' needs in two key areas - product selection and customer service. |
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Wednesday, 13 September 2006 |
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The largest U.S. companies are collecting more personal information from customers, but are less likely to spread it around, according to a new report. |
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Monday, 11 September 2006 |
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Nonmanagement workers tend to make full use of their vacation time each year, more so than executive-level and middle-level employees, according to the 2006 Workplace Vacation Survey. |
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Thursday, 07 September 2006 |
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