|
For years, Arizona's call centers were derided for offering bare-boned wages, few benefits, head-spinning turnover and the occasional scam. |
|
Tuesday, 19 September 2006 |
|
|
Many people don't realize that a revolution is taking place in the contact center as a result of self-service. Interactions that require standard scripting and basic answers are now being handled as self-service via the Web, or speech-enabled interactive voice response systems (IVRs). |
|
Tuesday, 19 September 2006 |
|
|
Stuck in an endless loop of customer service voice mail? Try calling the sales department instead. |
|
Monday, 18 September 2006 |
|
|
A lot of people assume that more pay can come only from winning a promotion, or finding a new job elsewhere. But there are ways - large and small - to put more money in your pocket each week. |
|
Monday, 18 September 2006 |
|
|
Forward-thinking business leaders understand that community involvement is an important part of any company's success. |
|
Friday, 15 September 2006 |
|
|
With companies becoming more global, a growing number are shifting to more centralized compensation and benefits structures to help ensure that employees and executives around the world share the same incentives. |
|
Friday, 15 September 2006 |
|
|
I have always wondered why so many companies bill themselves as "customer service leaders" yet in practice fall down on the job so completely that they become the brunt of water cooler jokes. |
|
Friday, 15 September 2006 |
|
|
For those of you who were wondering, customer service is not dead. Taking its last gasping breaths, yes, but, as Monty Python would put it, "not quite dead." |
|
Friday, 15 September 2006 |
|
|
Recently Customer Experience Management (CEM) has started to get more profile but it is still just a good idea emerging into an area of marketing thought currently dominated by Customer Relationship Management (CRM). |
|
Friday, 15 September 2006 |
|
|
Outsourcing deals based on selecting the supplier with the cheapest bid are the most likely to run into trouble, according to research. |
|
Friday, 15 September 2006 |
|
|
<< Start < Previous 181 182 183 184 185 186 187 188 189 190 Next > End >> |
| Results 1811 - 1820 of 2338 |
