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The gap in patient satisfaction is widening between hospitals that deliver exemplary patient service and those that provide lower levels of care. |
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Wednesday, 03 May 2006 |
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Some see the trend as a way to keep from having more U.S. jobs sent overseas. Homeshoring lets companies save money on pricey urban salaries and attract workers whose language, culture, and working schedules mesh better with those of their own clients.
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Wednesday, 03 May 2006 |
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We all know the frustration of poorly designed automated systems. Simply automating systems does little more than aggravate customers. Rather, automation needs to be personalized and handled correctly in order to satisfy both customer and company. |
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Tuesday, 02 May 2006 |
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The telecommunications industry has a higher churn rate than most other industries, according to business intelligence company SAS -- and it says the cost to companies of recruiting new customers is 15 times more than the cost of retaining those they already have. |
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Monday, 01 May 2006 |
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Call Center 2.0 is not about technology only; it's about state-of-the-art customer relations and determining the best way to put the customer first. It amounts to mass customization of customer contact -- the ability to make every customer feel special. |
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Monday, 01 May 2006 |
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BellSouth ranks highest in satisfying US business customers with both local and long distance telephone service, according to JD Power. Overall satisfaction was measured using seven factors. (Performance and reliability, billing, sales representatives/account executives, company image, cost of service, offerings and promotions, and customer service). |
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Friday, 28 April 2006 |
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Recent research released by Unisys indicates that business and IT executives in large organizations realize the future depends on customer satisfaction. |
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Friday, 28 April 2006 |
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SUBWAY, Olive Garden, Cici's Pizza, Marriott, Southwest Airlines, BP, Nordstrom, Stride Rite, Ace Hardware, Dick's Sporting Goods, Publix, Walgreens, and Radio Shack earned the highest marks in their categories this quarter. |
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Friday, 21 April 2006 |
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Gaming businesses have learned that loyalty (the amount a customer spends and the duration of the customer's relationship with the company) and satisfaction (a customer's reaction to a specific event or interaction with the organization) depend on numerous experiential factors. Those factors can be managed. |
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Friday, 21 April 2006 |
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A simple, four-step process can help you create the type of business that draws customers in again and again. |
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Friday, 21 April 2006 |
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