Home
Membership
Training
Certification
Events
Career Center
Buyers Guide
Resources
Partners
Consulting
About Us
Contact Us
Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
CUSTOMER CARE NEWS
People Employers Show ‘Top-Down Bias’ on Employee Input
Nearly two-thirds of employees say their boss often or occasionally asks their advice on solving a problem at work, but women, the less educated and lower-paid employees are the least likely to be asked for their input, according to a recent survey.
Tuesday, 26 September 2006
Culture Making a Place for Ethics
Three years ago, Rose Shyman added an ethics program to her duties as director of global security at American Standard Cos. It was a change that brought the company together.
Tuesday, 26 September 2006
People Companies Missing the Mark on Communicating to Employees
Only 33% of employees overall are satisfied with the quality and quantity of communications from their employer, according to a global study released September 25, 2006.
Tuesday, 26 September 2006
People Paid to Play?
Americans spend a lot of time goofing off at work, but companies are cracking down on slackers.
Monday, 25 September 2006
Processes Are Customer Surveys Hogwash?
Many companies are simply using surveys to impress the customer, and they rarely ever act on the data to drive change in CRM initiatives.
Monday, 25 September 2006
Processes More Large Employers Offer Telecommuting
Roxanna Decker sits at a computer station with her headset on. She's one of the company's most productive employees, so when her phone rings, she shoos away her workmate, Jack, and takes the call.
Monday, 25 September 2006
People Study Reveals Recruiting and Retention Trends, Employee Perceptions
The second annual Employment Dynamics and Growth Expectation (EDGE) Report released late last month shows hiring managers and employees with very different perceptions of the job market.
Monday, 25 September 2006
Technology Online Transaction Issues Have Negative Effect on Customers and Businesses
The results of a newly released consumer survey suggest that online transaction failures can wreak havoc on Ebusiness
Monday, 25 September 2006
People Eight Rules To Brilliant Brainstorming
The power of group brainstorming comes from creating a safe place where people with different ideas can share, blend, and expand their diverse knowledge.
Monday, 25 September 2006
Processes Multi-Channel Customer Service: A Brave New World
In our brave new world, customers expect to find answers on a company’s support website without having to place a call to a support desk. This is a service which is most effectively accomplished by a seamless integration of a well-maintained knowledge base to a support site.
Friday, 22 September 2006


<< Start < Previous 171 172 173 174 175 176 177 178 179 180 Next > End >>
Results 1791 - 1800 of 2338