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Strategic sales compensation management goes well beyond simply calculating commissions. |
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Monday, 02 October 2006 |
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Care to dramatically enhance your chance of finding great employees? Trade in your gut instincts for a systematic approach to interviewing, testing and evaluating job candidates |
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Monday, 02 October 2006 |
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While everyone was watching for the telecommuting trend to explode, something else exploded right next to it: The virtual company. The business with no office to telecommute from. |
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Monday, 02 October 2006 |
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IT decision makers are moving away from single outsourcing service providers to using multi-vendor outsourcing, according to a survey of 100 global CIOs. |
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Friday, 29 September 2006 |
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Finding out if your customers are satisfied with your performance is an ongoing process of conducting surveys and interviews—and acting on their suggestions. |
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Friday, 29 September 2006 |
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Market research firms must measure complete experiences t o help clients differentiate products and services. |
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Friday, 29 September 2006 |
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Rather than going door-to-door to drum up business or setting up a "mom and pop" store in the neighborhood, people are using the Web. |
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Friday, 29 September 2006 |
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Business decision-makers know how important it is to curry customer loyalty, because most business profit comes from keeping current customers satisfied -- not from developing new accounts. So, it's crucial that managers and executives know how to handle service failures. |
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Thursday, 28 September 2006 |
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As a customer care trainer who works with companies of all shapes and sizes, I’m well aware of the ‘extreme cautiousness’ with which most organizations are approaching any purchases – especially when it comes to training their employees to be and do their best. |
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Wednesday, 27 September 2006 |
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"Epiphenomena" is a name that our VP of Analytics came up with to describe a set of problems in web analytics that are becoming increasingly central and are especially important to understanding the analysis of ad-based content. |
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Wednesday, 27 September 2006 |
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