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Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
CUSTOMER CARE NEWS
People Work Flexibility and Work Life Balance Issues Continue to Challenge Employers
In the past, companies large and small have responded to employee demands for increased work flexibility with reduced schedules, telecommuting, job sharing, and other programs. Today, work-life balance is still cited as a major workplace concern.
Wednesday, 04 October 2006
People Telecommuting and the War for Talent
Working from home or from a satellite office continues to gain traction thanks in large part to efforts geared toward attracting and retaining high-impact employees.
Wednesday, 04 October 2006
Processes Calculating the ROI of Corporate Blogging
Charlene Li is working on a framework for measuring the ROI of blogging for organization, especially those that are concerned about the possible risks of have less control over information flow
Tuesday, 03 October 2006
Culture Branding Together
By including employees in branding initiatives before they are launched, you can ensure that everyone is on message.
Monday, 02 October 2006
Culture Ways Businesses Can Use Social Networking
Here are the top ten (and two bonus) ways that businesses, associations and organizations can use social networking in the professional sphere.
Monday, 02 October 2006
People Motivation Matters
Keeping “ideas people” inspired may require ingenuity on the part of their supervisors, a new survey suggests.
Monday, 02 October 2006
People Stress Is Costing Business Big-Time
The thinking goes like this. Lay off some workers, or put off hiring new ones, let current employees take on the extra load, and you can cut costs and boost productivity. If everyone is stressed out, it means you're getting your money's worth.
Monday, 02 October 2006
People Flexible Work Arrangements Thrive at AARP’s Best Employers for Workers Over 50
Enlightened employers are making strategic business decisions in addressing the needs of an aging workforce by increasingly providing flexible work arrangements that accommodate the schedules of the employees and their families.
Monday, 02 October 2006
Culture Retaliation Nation
A recent U.S. Supreme Court ruling will stir up a new wave of retaliation claims.
Monday, 02 October 2006
Technology Is Your IVR system Driving Customers to Your Competitor?
A recent industry survey indicates that on average, North Americans calling into a customer service department will wait on hold for just 37 seconds before hanging up.
Monday, 02 October 2006


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