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You don’t want satisfied customers, you need enthusiastic admirers. Businesses today need to think beyond effective customer service for satisfied customers. All employees of all businesses need to provide outrageous customer service to transform their customers into returning enthusiastic admirers. |
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Thursday, 25 May 2006 |
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Customer satisfaction with the four big banks has fallen to its lowest level in three years with high fees the main gripe, according to a new survey. |
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Wednesday, 24 May 2006 |
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Verizon Wireless, the wireless industry leader in customer loyalty, announced today that the company has once again been recognized for its dedication to customer satisfaction, ranking in the top spot in the wireless phone service category in Brandweek magazine's 2006 Brand Keys Customer Loyalty Index. |
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Wednesday, 24 May 2006 |
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Government agencies increasingly rely on contact centers to communicate with the public, but a new report criticizes many of those centers for lacking customer service guidelines. |
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Thursday, 18 May 2006 |
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Listening, after all, is a critical element of communication, but one that most organizations employing traditional communication practices often ignore. Companies that listen to bloggers have a unique opportunity to improve their reputations and win converts to their business models. |
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Thursday, 18 May 2006 |
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Bulgaria, finally shedding the shadows of its communist past, is riding the outsourcing wave with glee as Eastern Europe emerges as a hot new region for global outsourcing. |
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Thursday, 18 May 2006 |
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Southern Company today announced that it has received the highest ranking in customer satisfaction among U.S. electric service providers for the seventh consecutive year by the American Customer Satisfaction Index (ACSI). |
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Thursday, 18 May 2006 |
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A seasoned businessman might not think it a good idea to recommend that a customer take his money to a fierce competitor instead. But T-Mobile has effectively improved its business by turning away business. |
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Thursday, 18 May 2006 |
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South Asia has some of the highest firing costs in the region and Sri Lanka stays on top for rigid labor laws and high severance pay, a World Bank report on off shoring to Sri Lanka, released Wednesday, shows. |
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Thursday, 18 May 2006 |
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IT managers will need to do more to provide data security and staff training as home working will continue to increase until 2010, according to a new report on technology, media and communications released today. |
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Thursday, 18 May 2006 |
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