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In a move the company says aims to improve how it responds to the needs of their users, Microsoft announced a recent restructuring of its Customer Service organization that merges it with the venerable Product Support Services unit |
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Monday, 20 February 2006 |
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There is a gap between what customers expect from companies that sell them complicated digital machines, and what companies feel they need to do in order to insure that those machines are profitable. With the iPod, however, Apple has taken this gap and turned it into a chasm. |
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Monday, 20 February 2006 |
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Minister of State, Senator John Williams is reminding Barbadians that the quality of customer service in Barbados stands or falls on the type of service delivered in the public sector. |
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Monday, 20 February 2006 |
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Companies are alienating consumers with shoddy customer service and unrelenting sales pitches, according to a report from the National Consumer Council. |
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Friday, 17 February 2006 |
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The Minister of Gender Equality and Child Welfare, Marlene Mungunda, yesterday launched the customer-service charters. |
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Friday, 17 February 2006 |
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In its January issue, Consumer Reports magazine reported that in a survey of 50,000 cell-phone users, only 47% were completely satisfied or very satisfied with their service. The magazine calls that "a low showing for any type of service" in the U.S. |
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Wednesday, 15 February 2006 |
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Tourism officials in Cayman are planning to develop a national standard of customer service over the next three to five years that they want to be the best in the world. |
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Wednesday, 15 February 2006 |
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The state of customer service today is not good, be it over the phone or self service. Because 92% of people feel their call experience is important in shaping the image of a company, this reinforces the importance of branding the image of your companies. |
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Monday, 13 February 2006 |
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Study after study has shown that being "customer focused" is the most important component of customer satisfaction; however these same studies show how woeful actual performance is in this area. |
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Friday, 10 February 2006 |
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Try a customer-satisfaction incentive program. Here is an outline that has worked for several companies. Modify it, change it, make it yours. |
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Friday, 10 February 2006 |
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