|
Not long ago, we discussed the tremendous expense involved with employee turnover. We noted that the cost of losing a key employee is minimally 1.5 times the cost of said employee's salary (including benefits package). |
|
Thursday, 05 October 2006 |
|
|
U.S. Managers Have Cause for Celebration on National Boss Day (October 16th) as Majority of Workers Give Vote of Confidence in Their Leadership |
|
Thursday, 05 October 2006 |
|
|
The choice between outsourcing or operating a captive facility for call center services, non-voice customer services and back office processing, offers advantages for both approaches. |
|
Wednesday, 04 October 2006 |
|
|
Contact centers are being run inefficiently and it’s bad management information which is to blame reveals independent research. |
|
Wednesday, 04 October 2006 |
|
|
The option to work from home, satellite offices, and other locations is becoming part of standard operating procedure in most companies. |
|
Wednesday, 04 October 2006 |
|
|
Its stigma as a menace to service is fading, from both the company and customer end, according to a recent report; customers want service quality, no matter where it comes from. |
|
Wednesday, 04 October 2006 |
|
|
The boss may assume that outsourcing is the answer to everything. But CIOs can't afford to assume anything. They have to know. |
|
Wednesday, 04 October 2006 |
|
|
57% of consumers aged 55-64 think customer service levels have declined over the last five years compared with just 23% of those under the age of 25. |
|
Wednesday, 04 October 2006 |
|
|
One of the ways America West has driven down costs is by following the airline industry trend toward passenger self-service. |
|
Wednesday, 04 October 2006 |
|
|
The first week of October is National Customer Service Week. Congress proclaimed as much in 1992, saying that "if the United States is to remain a leader in the changing global economy, highest quality customer service must be a personal goal of every employee in business and industry." |
|
Wednesday, 04 October 2006 |
|
|
<< Start < Previous 171 172 173 174 175 176 177 178 179 180 Next > End >> |
| Results 1761 - 1770 of 2338 |
