|
The major banks are making big changes to increase their popularity ratings but don't expect them to do what most customers want - cut fees. |
|
Friday, 14 April 2006 |
|
|
Today I witnessed a customer service miracle in action. It was then that right before my eyes a customer service miracle occurred. |
|
Thursday, 13 April 2006 |
|
|
In a recent survey, 90.4% of respondents said customer satisfaction is the leading driver for implementing services such as remote control, chat and collaboration, while 94.4% named customer satisfaction as the primary driver for self-service. |
|
Thursday, 13 April 2006 |
|
|
An agreement was reached Sunday night less than three hours before a threatened midnight strike between the Communications Workers of America Local 3204 and about 11,000 Cingular Wireless customer service employees in nine southeastern states, including Florida. |
|
Wednesday, 29 March 2006 |
|
|
The report shows Expedia leading and Travelocity gaining ground in the competition for online bookings, while at the same time consumers are less satisfied generally with the experience provided by hotel and lodging sites. |
|
Wednesday, 29 March 2006 |
|
|
The Department of Business and Professional Regulation has extended its hours to improve customer service, it said. |
|
Tuesday, 28 March 2006 |
|
|
Simply automating systems does little more than aggravate customers. Rather, automation needs to be personalized and handled correctly in order to satisfy both customer and company. In fact, a new report by Jupiter Research reveals that static self-service content actually exacerbates cost-intensive agent call volumes. |
|
Tuesday, 28 March 2006 |
|
|
Noting that after sale service is the most important way to keep customers happy, Volvo officials today announced a new 10-point Service Commitment the company says will enhance the bar in customer service. |
|
Monday, 27 March 2006 |
|
|
Since 2000, the number of sites meeting a 24 hour threshold for email response continues to decrease. In fact, only 45% of sites resolved email inquiries within 24 hours. The most significant trend, however, is that 39% of sites took three days or longer to reply or did not respond at all. The number of these sites has grown 7% year over year from 2000 to 2005. |
|
Monday, 27 March 2006 |
|
|
Citizen satisfaction with government Web sites dropped slightly for the first quarter of 2006, according to the latest American Customer Satisfaction Index (ACSI) survey. But despite the overall decline, satisfaction with many individual sites rose substantially. A report on the survey highlights citizens’ satisfaction with the Internal Revenue Service’s Web site, which increased its score since 2005. |
|
Monday, 27 March 2006 |
|
|
<< Start < Previous 171 172 173 174 175 176 177 178 179 180 Next > End >> |
| Results 1751 - 1760 of 2023 |
