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Cross-channel shoppers have major buying power, according to a recent report from Forrester Research: in addition to what they buy online, they influenced more than $125 billion a year in offline sales last year, up 8% over 2004. |
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Monday, 10 July 2006 |
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Sure, you know customers are why you're in business, but it's all too easy to inadvertently neglect them. Here are some quick tips to help you remember who brought you to the dance. |
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Monday, 10 July 2006 |
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In 2006, employers maintained or increased benefits such as well-baby programs and chiropractic insurance, according to results from the Society for Human Resource Management's (SHRM) 2006 Benefits Survey. |
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Monday, 10 July 2006 |
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Badger Mining Corp. of Berlin, Wis., and software company and defense contractor Analytical Graphics, Inc. of Exton, Pa., have respectively been named the number one "Best Small & Medium Companies to Work for in America. |
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Monday, 10 July 2006 |
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As an additional step to meets its customers’ expectations, Leica Geosystems has widened its Active Customer Care program to reflect the importance that is given to customer satisfaction by establishing Customer Care Packages. |
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Monday, 10 July 2006 |
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I always encourage our managers and team members to think outside of the box when it comes to customer service, to go beyond what customers traditionally expect. |
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Monday, 10 July 2006 |
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Some customer service representatives are fighting back by starting their own sites to complain about annoying customers. |
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Monday, 10 July 2006 |
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The performance of Britain's public services is not being assessed properly, a thinktank has claimed |
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Monday, 10 July 2006 |
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The 311 system will revolutionize Denver’s approach to customer service by enabling residents and businesses to reach a live, knowledgeable person with just one call to City Hall. |
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Monday, 10 July 2006 |
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Although consolidation is a trend among banks large and small nationwide, "there is plenty of evidence that small banks are holding their own," said Richard A. Brown, an FDIC economist. |
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Friday, 07 July 2006 |
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