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The Cable Television Human Resources Association has been conducting compensation surveys for almost two decades. But this year the organization expanded on that theme to create the Human Capital Metrics Survey. |
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Thursday, 19 October 2006 |
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A study of the top100 worldwide outsourcing deals uncovers an increase in deals with more global reach, an increase in the number of competitors, a rise in network and desktop outsourcing, and a reduction in combined deal value. |
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Thursday, 19 October 2006 |
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In today's environment of shrinking customer activity, the key is to become distinct, to have a niche that truly separates the organization from the crowd. That's a tall order for an industry in which the competing companies are perceived as so similar. That's where service comes in. |
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Wednesday, 18 October 2006 |
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Online banking is the preferred and most widely used banking method for Canadians, but face-to-face service remains the key driver of customer satisfaction, according to a study. |
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Wednesday, 18 October 2006 |
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Most UK internet users are generally satisfied with the broadband service they receive, but poor customer service is still a problem. |
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Wednesday, 18 October 2006 |
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Today's markets and businesses place a premium on customer loyalty, yet customer loyalty appears to be fleeting, only achievable through offering the lowest price or best margins to the channel. |
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Wednesday, 18 October 2006 |
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What you do after the click dictates the impact your e-mail, advertising and search engine marketing will have on your brand. Remember to be on message; use multiple, single-message pages; and trade information within the boundaries of earned trust. |
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Tuesday, 17 October 2006 |
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This past week, "20/20" ran a segment on how people are fighting back against poor customer service, heavily featuring the Gawker Media consumer advocate blog Consumerist. |
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Tuesday, 17 October 2006 |
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Small businesses can reduce time spent on payroll by 30 per cent and prevent costly penalties by outsourcing. |
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Tuesday, 17 October 2006 |
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Yahoo! Messenger ranks highest among primary instant messaging (IM) services, and Dogpile ranks highest among search engines in satisfying residential Internet service subscribers, according to the 2006 Residential Online Service Customer Satisfaction Study(SM). |
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Monday, 16 October 2006 |
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