|
There is a phenomenal untapped labor pool in this country, a multitude of highly skilled, well-educated women based in their homes and eager to rejoin the workforce. Telework presents an opportunity for business leaders to harness this unique workforce and realize the benefits of establishing a "virtual" infrastructure to support valued customers. |
|
Thursday, 04 May 2006 |
|
In looking at the current contact center environments and the behaviors exhibited by consumers either receiving calls from the contact center or placing the calls to a customer service representative, a new study has revealed additional insight as to why Americans are responding negatively to agents.
|
|
Thursday, 04 May 2006 |
|
|
The gap in patient satisfaction is widening between hospitals that deliver exemplary patient service and those that provide lower levels of care. |
|
Wednesday, 03 May 2006 |
|
Some see the trend as a way to keep from having more U.S. jobs sent overseas. Homeshoring lets companies save money on pricey urban salaries and attract workers whose language, culture, and working schedules mesh better with those of their own clients.
|
|
Wednesday, 03 May 2006 |
|
|
We all know the frustration of poorly designed automated systems. Simply automating systems does little more than aggravate customers. Rather, automation needs to be personalized and handled correctly in order to satisfy both customer and company. |
|
Tuesday, 02 May 2006 |
|
|
The telecommunications industry has a higher churn rate than most other industries, according to business intelligence company SAS -- and it says the cost to companies of recruiting new customers is 15 times more than the cost of retaining those they already have. |
|
Monday, 01 May 2006 |
|
|
Call Center 2.0 is not about technology only; it's about state-of-the-art customer relations and determining the best way to put the customer first. It amounts to mass customization of customer contact -- the ability to make every customer feel special. |
|
Monday, 01 May 2006 |
|
|
BellSouth ranks highest in satisfying US business customers with both local and long distance telephone service, according to JD Power. Overall satisfaction was measured using seven factors. (Performance and reliability, billing, sales representatives/account executives, company image, cost of service, offerings and promotions, and customer service). |
|
Friday, 28 April 2006 |
|
|
Recent research released by Unisys indicates that business and IT executives in large organizations realize the future depends on customer satisfaction. |
|
Friday, 28 April 2006 |
|
|
SUBWAY, Olive Garden, Cici's Pizza, Marriott, Southwest Airlines, BP, Nordstrom, Stride Rite, Ace Hardware, Dick's Sporting Goods, Publix, Walgreens, and Radio Shack earned the highest marks in their categories this quarter. |
|
Friday, 21 April 2006 |
|
|
<< Start < Previous 171 172 173 174 175 176 177 178 179 180 Next > End >> |
| Results 1731 - 1740 of 2023 |
