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Leaving home to buy pants or a popular paperback was not appealing to consumers this year as their desire to drive was doused by eye-popping prices at the pump. This economic trend had serious ramifications in terms of brand loyalty. |
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Tuesday, 24 October 2006 |
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With every tenth car wash, you get one free. Or fly so many miles and get a free ticket. These are forms of loyalty programs businesses small and large use in an effort to keep customers coming back. Forget about it, they don’t really work like you think. |
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Tuesday, 24 October 2006 |
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We've all been there. You're laboring away at work. The paperwork keeps piling up and the boss is asking for more. Then you happen to glance over at a fellow employee - an employee who is lounging around, talking on the phone to friends and generally doing nothing productive. |
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Tuesday, 24 October 2006 |
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Performance-based” has become the prefix for almost every possible form of evaluation, from people to information systems. |
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Tuesday, 24 October 2006 |
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Health insurance is central to the physical and financial health, not to mention the peace of mind, of the lion's share of the U.S. workforce. In 2005, 60 percent of all Americans, about 150 million people, received health insurance through their employers. |
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Monday, 23 October 2006 |
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The Customer Care Institute announced that Donald L. Mayer, an expert on Consumer Response and Customer Care operations, has been named Senior Consultant. Prior to joining the Institute, Mayer held leadership positions and led a variety of highly-successful service initiatives for Proctor and Gamble’s Clairol division and Kraft General Foods
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Monday, 23 October 2006 |
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More than half of human resource (HR) professionals agreed that diversity in the workplace had advanced significantly in the past ten years, according to the 2006 Workplace Diversity Practices and Changes to the EEO-1 Process Survey Report. |
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Thursday, 19 October 2006 |
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The importance of the customer in the IT services environment puts satisfaction at the core of delivery value. |
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Thursday, 19 October 2006 |
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Many small- and medium-sized businesses can learn from the way GoodLife tracks its business. Because for this company, it's not just what numbers are tracked: it's also why they're tracked. |
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Thursday, 19 October 2006 |
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Most customers and providers entering outsourcing relationships know the litany: You've got to manage as you have never managed before, if you want your outsourcing relationship to succeed. |
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Thursday, 19 October 2006 |
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