Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
Busy summer schedules and rising fuel prices are having an impact on consumer behavior, keeping more at home this season, according to results from a new Harris Interactive survey.
Home office households have historically been early adopters of advanced technology, and this pattern continues with VoIP communications. The number of U.S. households with income-generating or corporate home offices are more than twice as likely to implement VoIP in the next 12 months.
Like real estate, with customer relationship management location is everything. CRM vendors are finding that there are geographic hot spots around the globe, as well as regions that are just starting to warm to CRM.
At PetSafe Inc., employees can earn points toward gift certificates by going to the gym and the doctor. And at Eastern Financial Florida Credit Union, staffers get $100 toward their annual health club fees.
