Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
There are customers, and there are loyal customers. Then there is Donald Marcou, who has been buying his Fords from the Dahl family in La Crosse for nearly 55 years.
When it comes to measuring their customer satisfaction, too many companies have settled into a comfortable rut of changing their approaches to get the results they want.
While the majority of respondents say they expect to outsource more in the future, they also report they are disinclined toward consolidating their outsourcing activities with a single vendor, and that they are far less willing to outsource the more strategic components of their HR function.
Mounting competitive pressures are spurring more companies to take key business operations offshore, but high failure rates continue to plague these efforts.
