Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
Although technology gives Internet retailers an inexpensive channel for customer service, most online customers prefer to use in-store customer service to resolve problems.
Wireless carriers are trying to funnel more subscribers to their Web customer care portals, but security and complex service questions cannot be solved with a mouse click.
Direct from the why-did they not-think-of-this-sooner department comes the news that Mercedes-Benz Australia will launch a new customer service concept.
Modern customer service facilities known as Citizen Reception Offices are being established throughout the country with the purpose of improving the effectiveness and efficiency of local government institutions.
The recent run-in of Oprah Winfrey with a Parisian shopkeeper at the famous Hermes store is a perfect example of the old clich? that it takes twice as much effort to win back a dissatisfied customer as it does to gain a new one.
A call centre employee under cloud for allegedly selling classified information to an undercover reporter of British tabloid Sun will hold a press conference soon to tell his side of the story.
By using rich media demos to show new customers how to use its online coupons, CouponCabin.com has sharply reduced the number of calls to its call center.
A recent analysis by Frost & Sullivan, North American Collision Replacement Body Panel Aftermarket, selected ADP Claims Services Group as the recipient of the 2005 Customer Service Leadership Award for demonstrating exceptional ability in responding to expressed and unexpressed needs of a client.
