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Bosses have more control over employee happiness than productivity - at least according to their staff, a recent survey found. |
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Monday, 30 October 2006 |
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After hiring and promotion, firing is the most important decision managers make because it sends a clear signal to the organization of what is unacceptable, or acceptable. It's no surprise, then, that it can be a torturous process, full of anxiety and real pain. |
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Monday, 30 October 2006 |
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I awoke this morning to a few inches of snow on the ground. Nothing unusual here in Colorado, but as it so happened the snow must have caused some problems in my internet connection. |
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Friday, 27 October 2006 |
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In insurance, as in every industry, there will always be new trends. New trends always have both a positive and a negative side. Learning to capitalize on this knowledge will always give you an edge on your competition. Understanding your clients and how they embrace these trends is imperative in developing your service philosophy. |
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Friday, 27 October 2006 |
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For-profit organizations make money to reward shareholders with generous dividends, to pay back borrowed capital and to grow through new product development. Money is important - so much so that it traditionally has defined the vision statement |
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Friday, 27 October 2006 |
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A new survey of employers finds that recent high school and college graduates fall short in a number of areas. |
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Friday, 27 October 2006 |
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Year in and year out, cars manufactured by Toyota Motor Corp. are praised by automobile critics and lauded by loyal customers. The cars sell extraordinarily well and, come year's end, can almost always be found at the top of the rankings in reliability, quality and customer satisfaction |
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Thursday, 26 October 2006 |
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A company can have great policies on paper but, unless managers all the way to the top "walk the talk" and apply those policies fairly and consistently, it will never make the grade as a great place to work. |
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Thursday, 26 October 2006 |
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Blogs are increasingly being used to shine a spotlight on companies that provide poor service or otherwise annoy -- sometimes enrage -- consumers. For consumer advocates, they are a true equalizer: Bloggers have been able to shame companies into fixing mistakes or changing policies, especially when they cause a mainstream media reporter to come calling. |
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Tuesday, 24 October 2006 |
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Getting an operation to be as efficient and error-free as possible is a big task. It takes stepping back from the day to day, so you can look at how all the puzzle pieces fit together and where they don’t fit as well as they could. |
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Tuesday, 24 October 2006 |
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