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Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
CUSTOMER CARE NEWS
Culture Medical Groups and Hospitals Striving for Culture Change Must Get Physicians on Board
If you work for a hospital or a medical group, you're probably familiar with the phrase “organizational excellence.” Culture change in healthcare has become more than a trend, it's a movement.
Wednesday, 01 November 2006
Customers 10+ Ways to Provide Great Customer Service
Building a strong tech/customer relationship requires some diligence on your part, but the results are worth it.
Wednesday, 01 November 2006
People Rewards Rise for Rewards Specialists
Top compensation and benefits executives’ pay is on the rise—along with their profile—as they implement global rewards strategies.
Wednesday, 01 November 2006
Customers Good Customer Service Takes Top-to-Bottom Commitment
The customer is always wrong. While businesses dare not say that aloud, customers have little trouble getting that message when things go wrong. They see it in inattentive clerks. They hear it in unreturned phone calls. And they feel it in inflexible corporate policies.
Tuesday, 31 October 2006
Technology 25 Terrifying Information Technology Horror Stories
Witness 25 of the worst IT debacles! So many IT specters in one place could give you nightmares, but those with courage enough to read on will learn from the horrible mistakes of others.
Tuesday, 31 October 2006
Technology White-collar Outsourcing Pressure Builds
Job losses in the United States from outsourcing, already a touchy political issue, could mushroom in the next decade as companies shift hundreds of thousands more professional white-collar jobs offshore, according to a new study.
Tuesday, 31 October 2006
People Companies Get Creative with Benefits
Employers might appear stingy as a result of cuts to pensions and health care, but recently, companies have been trying to lessen the pain by introducing other kinds of workplace benefits
Monday, 30 October 2006
Culture Google Goes Quirky
With perks such as fancy toilets, free food, search giant tries to keep its employees thinking unconventionally
Monday, 30 October 2006
Technology Web Mail in the Workplace: Another Security Threat
Web mail poses an additional risk because it arrives at a user's desk without being subjected to security measures imposed on e-mail traveling through a company's internal system. It opens up a backdoor to the organization and relies on users to prevent an exploit or infection happening on its system
Monday, 30 October 2006
People Eight Rules for Dealing with Poor Performers
There are certain problems that most managers would like to avoid. Calling angry customers or presenting unhealthy sales numbers to higher-ups, for instance. And yes, dealing with slow-moving, low-achieving, rule-breaking employees.
Monday, 30 October 2006


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