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Instead of trying to seek out that extra penny (or $10 per ticket in my case) companies should be trying to earn money by offering better service. |
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Friday, 04 August 2006 |
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Technical people need adequate writing skills. Though we realize many techies despise writing—“I hated English; that’s why I became an engineer in the first place”—techies in today’s workplace need to be able to write. |
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Thursday, 03 August 2006 |
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Many business professionals still need some convincing when it comes to using CRM technology. |
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Thursday, 03 August 2006 |
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Retailers won't have to worry about high gas prices keeping potential customers away, but should focus on letting customer data and demand inform their autumn sales. |
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Thursday, 03 August 2006 |
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After going overseas to outsource everything from manufacturing to customer services, American businesses pressed by rising health-care costs are looking offshore for medical benefits as well. |
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Thursday, 03 August 2006 |
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Marketing buzzwords, big ideas and hot new trends come and go about as regularly as teenage romance, and mostly with the same short-lived, fickle passion. Buzzwords and their silly corresponding overuse only underscore the significance of simple marketing fundamentals. |
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Thursday, 03 August 2006 |
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In case you forget, there was a time when customer service and customer satisfaction were goals to be strived for. Now there are departments and teams. And buttons to be pressed, and pressed, and pressed, until you get another recording. |
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Thursday, 03 August 2006 |
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Among the leading functions moving out of US companies, frequently to offshore locations, are employee information and support, toll-free call and e-mail response centers, employee transaction processing, document management and a range of processing and administrative tasks. |
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Thursday, 03 August 2006 |
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There isn't one, except that when it comes to content, there are certain things that Internet users are willing to pay for in either money or information, and certain things they aren't. The trick for finding which is which lies solely in trial and error. |
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Thursday, 03 August 2006 |
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Online customer service from Britain’s banks has sunk to an all time low. According to a recent survey, half of the major banks were unable to answer a single one of ten basic customer questions asked via their websites. |
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Wednesday, 02 August 2006 |
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