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At PetSafe Inc., employees can earn points toward gift certificates by going to the gym and the doctor. And at Eastern Financial Florida Credit Union, staffers get $100 toward their annual health club fees. |
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Wednesday, 26 July 2006 |
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Overcommunication and spin can have the opposite of a marketer's intended effect. |
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Wednesday, 26 July 2006 |
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Most manufacturers aren't using the technology available to them to improve customer satisfaction while improving operational efficiency.
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Wednesday, 26 July 2006 |
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Creating Loyalty has routinely covered the ROI of customer loyalty in recent years, and this article continues to validate why it's so important for companies to zero-in on high-value customers and analyze the financial impact of key customer-focused initiatives. |
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Tuesday, 25 July 2006 |
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Success should begin with customer satisfaction. Without happy customers, you have no sales. Without customer satisfaction, you do not have happy customers |
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Tuesday, 25 July 2006 |
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In the US, farming-out IT tasks isn’t as popular as it was two years ago, according to a CIO survey. |
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Tuesday, 25 July 2006 |
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Workers in England lack even the most basic customer service skills and many different businesses are suffering. |
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Tuesday, 25 July 2006 |
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Customer experience, and by extension the ongoing business relationship with any customer, lives and dies at the point of contact. All the glossy advertising in the world cannot compensate for a consistently weak experience. |
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Tuesday, 25 July 2006 |
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From the Mini Cooper to Whole Foods, companies and brands are discovering how superior customer experience keeps 'em coming back for more. |
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Tuesday, 25 July 2006 |
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Given greater competitive pressures, increasing customer expectations, and more touch points to manage than ever before, improving customer satisfaction while simultaneously reducing operational cost remains a significant challenge. |
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Monday, 24 July 2006 |
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