Home
Membership
Training
Certification
Events
Career Center
Buyers Guide
Resources
Partners
Consulting
About Us
Contact Us
Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
CUSTOMER CARE NEWS
People Healthy Perks Big at Small Cos
At PetSafe Inc., employees can earn points toward gift certificates by going to the gym and the doctor. And at Eastern Financial Florida Credit Union, staffers get $100 toward their annual health club fees.
Wednesday, 26 July 2006
People A Thousand Words Will Betray Consumer Trust
Overcommunication and spin can have the opposite of a marketer's intended effect.
Wednesday, 26 July 2006
Technology Customer Demand Demands Performance Measurement
Most manufacturers aren't using the technology available to them to improve customer satisfaction while improving operational efficiency.
Wednesday, 26 July 2006
Culture Loyalty and Customer Value Intersect in the Boardroom
Creating Loyalty has routinely covered the ROI of customer loyalty in recent years, and this article continues to validate why it's so important for companies to zero-in on high-value customers and analyze the financial impact of key customer-focused initiatives.
Tuesday, 25 July 2006
Processes Measuring Success and Customer Satisfaction
Success should begin with customer satisfaction.  Without happy customers, you have no sales. Without customer satisfaction, you do not have happy customers
Tuesday, 25 July 2006
Processes Outsourcing Trend Slowing Down, Study Shows
In the US, farming-out IT tasks isn’t as popular as it was two years ago, according to a CIO survey.
Tuesday, 25 July 2006
People Poor Customer Service Skills Dog Businesses
Workers in England lack even the most basic customer service skills and many different businesses are suffering.
Tuesday, 25 July 2006
Customers Successful Customer Experience Really Does Happen in the Contact Center
Customer experience, and by extension the ongoing business relationship with any customer, lives and dies at the point of contact. All the glossy advertising in the world cannot compensate for a consistently weak experience.
Tuesday, 25 July 2006
Customers Ruthless Focus on the Customer
From the Mini Cooper to Whole Foods, companies and brands are discovering how superior customer experience keeps 'em coming back for more.
Tuesday, 25 July 2006
Technology Tapping Data to Reduce Costs and Build Customer Loyalty
Given greater competitive pressures, increasing customer expectations, and more touch points to manage than ever before, improving customer satisfaction while simultaneously reducing operational cost remains a significant challenge.
Monday, 24 July 2006


<< Start < Previous 161 162 163 164 165 166 167 168 169 170 Next > End >>
Results 1691 - 1700 of 2091