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Characters such as The Office's David Brent have given typical staff motivation techniques a bad press in recent years. But keeping workers happy is key to creating satisfied customers and subsequently a successful business. |
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Friday, 10 November 2006 |
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All the strategies in the world won't have impact unless employees understand how to integrate them into their daily activities. Communication with customers, a focus on relevant offers and the ability to problem solve are attributes every employee should possess in order to facilitate the creation of brand loyalty. |
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Thursday, 09 November 2006 |
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We’ve all heard it said that “people are your greatest asset”. While the statement may sound hackneyed, the sentiment is now fuelling a battle for talent in our industry. |
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Thursday, 09 November 2006 |
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A transient workforce and increased competition for talent have companies hearing this question more and more. From profit sharing to "phantom" stock plans, innovative CEOs and managers are experimenting with new compensation techniques. |
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Thursday, 09 November 2006 |
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Recognition is a competitive advantage point for small business and they often overlook some of the most important things they can do, thinking that they don't have the resources to motivate employees. |
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Wednesday, 08 November 2006 |
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The contact center is an essential meeting point between many businesses and their customers. In sales applications, it can be a critical and important point of transaction, branding, and customer care. The crucial element in these communications between the customer and the business -- the call center agent. |
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Wednesday, 08 November 2006 |
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Share your expertise with the world to raise your profile and your business's brand recognition. |
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Tuesday, 07 November 2006 |
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It's a well documented fact that the world is ageing. This is an unprecedented phenomenon; without parallel in history. While the proportion of persons over 60 years of age increases, the number of people under the age of 15 is declining. |
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Tuesday, 07 November 2006 |
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With the right relationships and an effective coaching process, employees feel more connected to their manager and, more importantly, to their job. Building employee loyalty usually begins on the front lines. |
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Tuesday, 07 November 2006 |
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A survey of 6,000 organizations demonstrated that employers place great importance on customer handling skills. Despite this, statistics from the survey demonstrated that more than half -- 57 percent -- of employees in skilled jobs lack this vital skill. |
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Monday, 06 November 2006 |
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