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Despite the emergence of 'free broadband' and other price deals to attract customers in an increasingly competitive market, overall consumer satisfaction with broadband providers has reached a new low. |
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Tuesday, 14 November 2006 |
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Validating what it terms a "strong track record" for customer service by California's home warranty companies, the Home Warranty Association of California (HWAC) reports that, "As an industry, we receive a minimal number of escalated complaints in relation to the large number of contracts issued and subsequent requests for service." |
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Tuesday, 14 November 2006 |
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The Indian hospitality industry's rapid growth is being derailed owing to high attrition and fickle loyalty of its most important resource - people. Neeti Mehra finds out how training can ensure peak performance as technology develops, guest demands increase and outsourcing of jobs swells |
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Tuesday, 14 November 2006 |
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Bonuses are much more effective at improving employee job performance than merit raises, a US study has concluded. |
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Tuesday, 14 November 2006 |
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One of the more frustrating aspects of offshoring is communicating effectively with customer service agents who speak English as their second language. |
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Tuesday, 14 November 2006 |
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How can your company rise above the masses and provide customer service that will not just meet the expectations of your customers but create a loyal following? Here are ten lessons we have learned in our many experiences over the years. |
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Tuesday, 14 November 2006 |
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Consumer electronics companies have been accused of delivering "shocking" customer service to web shoppers. |
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Monday, 13 November 2006 |
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Don't give an incentive or reward to a valued customer and then make it difficult to use. Airlines immediately spring to mind. For instance, limited availability of airline award seats occurs all too frequently in frequent-flier programs |
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Friday, 10 November 2006 |
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With 72 percent of companies utilizing customer loyalty and retention programs, it is no wonder consumers' wallets bulge with loyalty cards and their brains jostle passwords to gain access to online accounts. Yet three-fourths of companies report that less than 15 percent of consumers abandon these loyalty and retention programs annually. |
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Friday, 10 November 2006 |
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Years of research have focused on designing successful reward programmes that keep employees engaged and productive. But most are missing a key trick because one critical audience - the line manager - is often overlooked. |
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Friday, 10 November 2006 |
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