Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
Here are six ways it is impacting call recording -- thus impacting the processes, procedures and ultimately the bottom lines of both traditional contact centers and new application prospects.
Female inmates at a Singapore prison are working 12-hour shifts as telephone call-center operators and telemarketers in a state campaign to rehabilitate lawbreakers.
The mission statement for Southwest Airlines "basically is the Golden Rule," she said. "We require that all employees are respectful of others. ? They treat others like they want to be treated.".
India has launched a national entry exam aimed at improving the quality of graduates recruited into call-center and IT positions in their booming outsourcing industry.
There often is conflict between businesses wanting to attract new customers versus serving the customers they already have. It is typical for companies to measure projected growth by the number of new customers needed to generate a certain amount of gross revenue.
A survey of U.S. vehicle owners released Tuesday indicates that while employee discounts this summer may give automakers short-term sales gains, improving quality is more important in the long run.
