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Perfecting customer relationships and strengthening customer loyalty is a focus for any business. Ensuring that customers are receiving the treatment they deserve and leaving their experience satisfied, is essential. |
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Friday, 17 November 2006 |
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Ask any small business owner to name their number one challenge, and they’ll likely say customer loyalty. |
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Friday, 17 November 2006 |
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Going holiday shopping at the mall used to be as traditional as hanging mistletoe and drinking eggnog. But the abundance of easy-to-use catalog and online options have many consumers picking out the perfect gift from the comfort of their own homes. What does this mean for retailers? |
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Thursday, 16 November 2006 |
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Consumers in their mid-60s and older are marketing's underserved age bracket, and campaigns usually miss the mark with this generation. Read on for tips on how to fix these efforts' misfires. |
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Thursday, 16 November 2006 |
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When examining the results of a loyalty program, there's more to measuring its success than ROI alone. |
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Thursday, 16 November 2006 |
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Employees have become so comfortable using e-mail, the Internet and instant messaging that the negative consequences of mixing work, play and technology are catching up. Numerous surveys show that firings as a result of improper e-mail use have become more common in the last five years. |
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Thursday, 16 November 2006 |
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Travelers renting cars at airport locations record significantly higher customer satisfaction levels with rental car companies than they did in 2005. |
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Wednesday, 15 November 2006 |
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Throughout every industry there are arguments for and against outsourcing a project or a service that could also be done in-house. When it comes to deciding whether or not to outsource the contact center or even one particular calling campaign, several elements must be taken into consideration before making the best choice for the organization. |
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Wednesday, 15 November 2006 |
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Pepsi and Cadbury Schweppes tie for high soft-drink satisfaction scores, surpassing Coke in ACSI's manufacturing/nondurable goods examination; the category as a whole realized its best score ever. |
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Tuesday, 14 November 2006 |
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Customer satisfaction is flat according to the third quarter report of the American Customer Satisfaction Index (ACSI). The ACSI aggregate score remains near its all-time high at 74.4 for a second consecutive quarter. |
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Tuesday, 14 November 2006 |
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