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Extracting the complete potential of an employee is proving to be a contentious issue in the metrics-driven environment that organizations typically operate under, today. |
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Wednesday, 30 August 2006 |
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For 20 of the past 22 years, my uncle bought a new Cadillac every two years like clockwork. That is brand loyalty. For a small business, customers with a preference for your particular brand of product or service, it is the ultimate goal. |
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Tuesday, 29 August 2006 |
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Think of all the challenges you face on a daily basis: Motivating teams who are harder to mold and direct than those in the past. Introducing new services more swiftly to keep up with competitors. |
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Monday, 28 August 2006 |
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In any labor market, companies compete to find and keep the best employees, using pay, benefits, promotions, and training. |
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Monday, 28 August 2006 |
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When we surveyed our subscribers about their banking habits, they reported high levels of overall satisfaction with many institutions, reflecting the industry's new emphasis on convenience and customer service. |
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Monday, 28 August 2006 |
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Before outsourcing should even be considered, reconsider the base from which these decisions are made. It is time to examine every process, every management policy, every initiative, both past and present, and the complexity of the current product or service mix with a ready and willing commitment to establish true lean. |
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Monday, 28 August 2006 |
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It is the organizational culture that poses the greatest stress for today's employees. Organizational culture is simply the sum total of customs, actions, attitudes, and ideas that permeate a given workplace. |
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Thursday, 24 August 2006 |
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Archaeologists live for artifacts. As they unearth these fragments of the past-a shred of fabric, a silver pot, a crumbling wall, an ancient writing-they slowly begin, piece by piece, to build their understanding of a culture long gone. |
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Thursday, 24 August 2006 |
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Amazon.com emerged as No. 1 in customer experience in electronics, as well as in books and music. L.L. Bean claimed the coveted top spot in the apparel sector. |
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Thursday, 24 August 2006 |
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No matter how mighty an organization is, or how fruitful or long-term a customer’s relationship with that organization is, sometimes it’s the smallest thing that breaks that relationship; maybe for only one day, maybe irreparably. |
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Thursday, 24 August 2006 |
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