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Employers with unhappy workers, take heed: The tables might be turning. The disgruntled are more likely to bolt these days. And no amount of money is going to keep them if they don't feel connected to the company or their work, according to a new study on worker satisfaction. |
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Monday, 04 December 2006 |
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Today's congested retail environment, where consumers are exposed to a plethora of marketing messages, makes it essential for brands to understand the media they use if they are to achieve stand out and forge strong relationships with customers. |
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Monday, 04 December 2006 |
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All too often, "customer service" has become a cruel hoax on American consumers. Many corporations, driven by aggressive marketing and pure greed, have managed to turn what's left of their customer-service staff into yet another sales tool. |
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Friday, 01 December 2006 |
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As another flu season gets under way, employers are increasingly concerned about the threat sick employees pose in the workplace. |
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Friday, 01 December 2006 |
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The rate of unscheduled absences rose to 2.5 percent in 2006, the highest it has been since 1999 when it hit 2.7 percent, says a survey that ties unscheduled absences and presenteeism to low workplace morale. Unscheduled absences cost some large employers an estimated $850,000 annually in direct payroll. |
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Friday, 01 December 2006 |
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Few retailers provide information on the latest date to place orders for pre-Christmas delivery and many do not properly assist those customers who are seeking advice on a Christmas gift recommendation |
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Friday, 01 December 2006 |
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The interaction anyone has at any level with your employees, including you, gives a customer-- whether current, potential, internal or external--an opportunity to make a judgment about you, your company, all companies like yours. I'm not just talking about call centers here. |
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Monday, 27 November 2006 |
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With Christmas on the horizon and the retail rush beginning, many customers are increasingly vocal in their complaints that customer service just isn't what it used to be. But according to U.S. researchers, it's only get to get worse – much worse |
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Friday, 24 November 2006 |
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Stress during the holiday times is a given for many people, and those who work for a small business may feel particularly pressured if they want to take time off for their children's holiday plays, to pick relatives up at the airport or even to get some shopping done. |
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Friday, 24 November 2006 |
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U.S. airlines are pulling out of their financial tailspin but most are not paying close enough attention to customer service, especially when it comes to providing useful information on delays and cancellations, a government watchdog reported. |
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Wednesday, 22 November 2006 |
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