Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
Whether you want to report a pothole or have a question about your tax bill, there is now a new way to get information in Miami-Dade County -- call 311.
The Financial Supervisory Service (FSS) announced the result of its customer service evaluations of 72 financial institutions in the first half of this year, with its assessment focused on how financial firms handled complaints from customers.
These mystery shoppers are paid to dine at posh restaurants, try new brews at coffeehouses, perhaps sample fresh-baked bread. They may even stay at Japanese-style inns. It is all in the name of better service. (Japan)
"I have been saying this for months, but this underscores the point: Customer service is our number one priority, and adjusting to fit the needs of our customer is making us a better organization."
Only 14% of public and private sector organizations have completely accurate customer data and 73% recognize that the data inaccuracy affects their bottom line.
Despite improvements in technology and the ability to contact services and institutions at almost any time of the day, the survey shows most Americans believe technology can actually hinder customer service rather than solve problems.
Utah Scientific as the recipient of the 2005 Customer Service Leadership Award ... for its continued commitment to customer service in the routing switcher market.
It is not so much that service is broken as it is the lack of passion and focus behind it that is missing. I do not think budgets are trimmed. I think they are misaligned.
