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No one likes to wait for customer service on the telephone while listening to elevator music, especially during the holidays. |
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Thursday, 07 December 2006 |
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In this most demanding and frenzied season of good cheer (otherwise known as the Christmas shopping season), we all know the concept of ``customer service'' gets stretched very thin. |
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Thursday, 07 December 2006 |
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When offices were overloaded with work during the dot-com boom, outsourcing came to the rescue with a seemingly surefire way to get jobs done faster and more efficiently. For some companies, however, what worked in theory didn't always work in reality. |
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Thursday, 07 December 2006 |
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With the pressures of the holiday season upon them, Americans say they'll punish retailers that are naughty when it comes to service -- and spend more with the nice ones |
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Thursday, 07 December 2006 |
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How can airlines make flying a better experience? Airline customers can be the best source of information. |
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Thursday, 07 December 2006 |
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The current economic climate and leadership changes nationwide make taxpayers and legislators edgier with how public money is being spent. Competition for IT funding continues, as does the pressure to demonstrate results. IT's broad potential to completely transform public services presents governments with an unprecedented opportunity to deliver conveniences to citizens. On the other hand, the belt is tightening. |
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Thursday, 07 December 2006 |
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From mashups and analytics to melanges and intimacy, in the coming year CRM's evolving opposable thumbs will add dexterity to business processes. |
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Tuesday, 05 December 2006 |
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No schedules. No mandatory meetings. Inside Best Buy's radical reshaping of the workplace |
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Monday, 04 December 2006 |
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Strengthening one-to-one relationships is the driving force behind successful viral marketing efforts |
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Monday, 04 December 2006 |
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When we bog senior staff down with mind-numbing procedures, we clearly aren't giving them the trust and support they deserve |
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Monday, 04 December 2006 |
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