Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
December is when many retailers make a huge chunk of their annual sales. With unemployment relatively low this year, adding extra staff is proving difficult for some, which can result in crew shortages and missed sales.
Fanatical customer service has sown the seeds of deep customer loyalty, which in turn has attracted new customers. The other nice thing about providing exceptional service: You can charge for it.
It's a philosophy involving low-cost or no-cost tactics that small retailers, in particular, have to adopt in order to compete. Because budgets are tight for smaller businesses, any and all ideas have to be considered.
