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Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
CUSTOMER CARE NEWS
Processes Automation at the Expense of Customer Satisfaction
However, the price for this cost cutting has been a dramatic lowering of customer satisfaction. Real attention must be paid to customer satisfaction.
Wednesday, 05 October 2005
Processes Full Service, Fast Service with Restaurant Payment Options
Restaurants can offer more payment options that, in addition to increasing customer satisfaction, might reduce interchange costs.
Monday, 03 October 2005
Technology Spam Accounts for 67% of All Email in 2005
This compares to 76% for same time frame in 2004; while improved technology and high-profile prosecutions have positive effect, spam zombies still a significant source of internet pollution.
Monday, 03 October 2005
Culture US Cellular to Restructure Customer Service Department
Telephone & Data Systems, Inc. disclosed Friday that its U.S. Cellular Corp. unit will restructure its customer service department as a result of the recently announced exchange of cellular properties with Alltel Corp.
Friday, 30 September 2005
Culture Top ACCS Executives Charged with Allegedly Cheating Nokia(Singapore)
Ex-CEO Victor Tan, who founded the company, faces 44 counts for allegedly engaging in a conspiracy to cheat Nokia of $4.3 million.
Friday, 30 September 2005
Customers Best Rates - Poor Service
Table topping saving accounts and loan deals that offer the best rates are falling short on customer service levels.
Thursday, 29 September 2005
Processes Going Rural: An Alternative to Offshoring
As CIO of Cardinal Health, Kathy White decided to take advantage of a pool of untapped talent by setting up a program so Arkansas State University students could work remotely.
Thursday, 29 September 2005
Customers Federal Government Web Sites Continue Trend of Gradual Improvement ...
According to the latest findings of the American Customer Satisfaction Index (ACSI) special report on the online performance of the federal government, the e-government.
Wednesday, 28 September 2005
Processes ABN AMRO Inaugurates Its First Customer Service Centre in Deira (UAE)
To increase its retail banking footprint in the UAE, ABN AMRO, a leading international bank, today inaugurated its first Customer Service Centre, entirely managed by UAE nationals.
Wednesday, 28 September 2005
Culture Untrained Remodelers Affecting Industry Customer Satisfaction ...
Not surprisingly, remodelers who employ industry best practices like setting proper expectations and sticking to production schedules fared much better than those who do not.
Tuesday, 27 September 2005


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