|
While companies focus thousands of dollars on external customer service in hopes of wooing and retaining customers, little attention is being paid to the effect poor internal customer service has on overall customer satisfaction. |
|
Thursday, 14 September 2006 |
|
|
Despite an increasingly challenging new-home building market, characterized by record inventories, frequent order cancellations and rising interest rates, Pulte Homes and Centex Homes are able to make improvements in several markets as they continue to lead customer satisfaction rankings. |
|
Wednesday, 13 September 2006 |
|
|
The PC maker goes back to basics with its Dell 2.0 initiative, saying it will work to win back customers' loyalties and boost profitability. |
|
Wednesday, 13 September 2006 |
|
|
Retailers and consumer goods companies are not meeting shoppers' needs in two key areas - product selection and customer service. |
|
Wednesday, 13 September 2006 |
|
|
The largest U.S. companies are collecting more personal information from customers, but are less likely to spread it around, according to a new report. |
|
Monday, 11 September 2006 |
|
|
Nonmanagement workers tend to make full use of their vacation time each year, more so than executive-level and middle-level employees, according to the 2006 Workplace Vacation Survey. |
|
Thursday, 07 September 2006 |
|
|
Achieving the highest quality customer service is an exercise in vigilance. Having the best people, cutting-edge technology and time-tested protocols is certainly helpful. True excellence, however, is not simply a one-time event. It requires a continuous process. |
|
Wednesday, 06 September 2006 |
|
|
Although Nordstrom is famous for high-end apparel and shoes, its exceptional attention to customer service has set it apart from and ahead of the competition. |
|
Wednesday, 06 September 2006 |
|
|
Firms must ditch the concept that customer complaints arise from superficial or surface reasons such as having to converse with someone with an accent. |
|
Wednesday, 06 September 2006 |
|
|
Employee incentives or bonuses can be good managerial tools, but if they’re not used in a way that will encourage employees to do their best – in return bettering the business – they can be ineffective. |
|
Wednesday, 06 September 2006 |
|
|
<< Start < Previous 161 162 163 164 165 166 167 168 169 170 Next > End >> |
| Results 1611 - 1620 of 2124 |
