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The year-end season is a great time to review the employee policies that will help guide your business into the New Year. |
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Thursday, 14 December 2006 |
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Contact center outsourcing, whether domestic or overseas, has been an ongoing trend for several years. One of the key drivers for this trend has been anticipated cost savings as a result of outsourcing certain functions of the call center. |
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Thursday, 14 December 2006 |
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Although the American auto industry is experiencing some economic uncertainty, customers continue to positively rate their car-buying experience. Auto dealers are serving as the industry's "shock absorbers" to maintain balance in a turbulent marketplace. |
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Wednesday, 13 December 2006 |
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With this year's holiday shopping season in full swing, retailers are making every effort to attract consumer spending dollars. According to the fourth annual consumer returns survey a convenient returns process can offer retailers the competitive edge they need to boost holiday sales. |
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Wednesday, 13 December 2006 |
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There is a new philosophy taking hold. The focus is on leaving customers satisfied because happy customers tend to buy more products or recommend a company’s product or service to others. That may seem rather obvious — indeed, you might have explained that with some exasperation to a call center employee — but companies are now embracing it. |
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Wednesday, 13 December 2006 |
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Because to stop ever-increasing customer churn rates in the Internet age, suppliers need to create lasting customer loyalty based on customer service excellence and great customer experiences every bit as much as big brand names, innovative products, and low prices. |
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Wednesday, 13 December 2006 |
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If the arguments about the benefits for companies to act – and being seen to act – in a responsible and ethical manner have largely been won, important now is credible measurement of these actions. |
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Tuesday, 12 December 2006 |
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Most multichannel merchants know why customer satisfaction is important. It is understood that satisfied customers are more likely to make repeat purchases, shop more often, spend more money, and recommend your business to their friends. |
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Tuesday, 12 December 2006 |
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As organizations become more multi-national and multi-cultural, recognition and incentive strategies need to change to better fit the needs of all its employees. Even companies that do not have international operations are finding that their traditional employee base is drastically changing. |
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Tuesday, 12 December 2006 |
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Listening and attention to detail are keys to winning new subscribers and keeping competitors at bay. |
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Monday, 11 December 2006 |
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