Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
With Servassist Online, customer service personnel can pull up a customized Web page and show customers exactly what needs to be done to their car or e-mail information to them.
Reseachers found that airing popular songs in shops led to significantly higher customer satisfaction levels. Queues were perceived to be shorter, customer service better and the overall store environment significantly higher in shops that played music.
Highlights of the multi-step program include intensive client service training for loan consultants, a ten-point customer care pledge; post-funding satisfaction surveys and client appreciation packages.
