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Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
CUSTOMER CARE NEWS
Culture PG&E Wants to Close Last Customer Service Counter in County
The office on 41st Avenue of Pacific Gas and Electric Co., their only customer service counter in the county, is slated to close along with 83 others.
Monday, 24 October 2005
Customers Bulldog Compensates for Poor Customer Service (UK)
Other customers will get individual compensation. Bulldog will provide Ofcom with customer service reports for the next six months.
Friday, 21 October 2005
Customers How to Offer Exceptional Service (UK)
As consumers we all expect good customer service. The only difference is how high are the expectations of each individual.
Thursday, 20 October 2005
Customers Sinking Service (UK)
Ken Dawson of Tecaz said: "I unreservedly accept the criticism of the customer service area and apologise for the present condition it is in."
Wednesday, 19 October 2005
Processes Optimizing Agents in an E-Service Environment
Although they had the right idea in targeting a growing online market, most dotcoms lacked the business plans, marketing savvy and customer service know-how.
Wednesday, 19 October 2005
Customers Consumers Seem to Be Getting Shortchanged on Customer Service
Is poor customer service becoming more common, or is this simply an example of how whining always rises to the top in America?
Tuesday, 18 October 2005
Technology Research: Automated Customer Service Takes Off
Businesses are relying more on IT for nearly every facet of customer interaction: billing, marketing, order processing, sales, and support.
Tuesday, 18 October 2005
Culture Unions Join to Represent Service Agents
The new partnership, the Airline Customer Service Employee Association, will represent the 6,000 former US Airways Communication Workers members.
Monday, 17 October 2005
Technology Banks' IT Shake-up Could Improve Customer Service (UK)
Banks should restructure IT systems to provide better services as many are failing to sell new products to existing customers.
Monday, 17 October 2005
Customers Web Mail Becoming The 'New Phone Number'
Yahoo tops the list of major web mail providers in customer satisfaction, according to a new survey, as e-mail for online consumers become as important as a phone number for communications.
Friday, 14 October 2005


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