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In the gift-giving bonanza that is the holiday season, bosses often feel compelled to bestow a token of appreciation on their hard-working employees. |
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Friday, 22 December 2006 |
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Both performance and collaborative workspaces are key to providing business users with the personalized information they need to do their jobs |
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Wednesday, 20 December 2006 |
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As the online holiday shopping season kicks into full gear, customer satisfaction with the e-retail experience dipped slightly |
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Tuesday, 19 December 2006 |
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You know the message by heart - it plays virtually every time you call for customer service: "This call may be monitored for quality assurance." |
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Tuesday, 19 December 2006 |
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The industry's experts talk turkey about why it works, why you need it, and where this toolset is going. |
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Tuesday, 19 December 2006 |
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Citizen satisfaction with the federal government hit an eight-year high, according to the annual federal government report from the American Customer Satisfaction Index (ACSI). |
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Monday, 18 December 2006 |
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Whether it's an over-developed work ethic, peer pressure, worries about money or just hostility from bosses, huge barriers continue to stand in the way of Americans achieving anything resembling a decent work-life balance. |
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Friday, 15 December 2006 |
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November and December pass in a blur to most people in service industries. However, the New Year offers an opportunity to reflect on customer service practices and resolve to make improvements. |
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Thursday, 14 December 2006 |
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With Christmas just around the corner, Lands' End maintains its superior customer service, with live customer service representatives answering phones within three rings -- no phone tree, no dialing zero, no waiting on hold. |
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Thursday, 14 December 2006 |
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Saying "thank you" for a job well done is common courtesy and good management practice. But as far as most employees are concerned, it is no substitute for proper rewards such as more money or career progression. |
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Thursday, 14 December 2006 |
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