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Business process outsourcing (BPO) is similar to the purchase of physical goods from domestic or foreign sources, but instead of goods being obtained from other sources, part of the administrative function of the firm is done by a company outside the parent. |
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Wednesday, 14 December 2005 |
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After years of touting their networks, mobile-phone companies are trying a new tactic to keep customers: being nice. The four biggest wireless providers are polishing their manners in the wake of customer satisfaction surveys that rank them below health maintenance organizations and cable-TV companies. |
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Tuesday, 13 December 2005 |
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Even with billions of dollars spent each year on marketing, all it takes is one bad customer service experience to alienate potential clients. |
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Tuesday, 13 December 2005 |
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A nationally known retailer had discovered that it was loosing market share to the Darth Vader of mass merchandising. After conducting a marketing research survey this company found that two immediate improvements had to be made. |
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Tuesday, 13 December 2005 |
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Let us discuss an appropriate topic for this time of year: customer service, or the lack thereof. Companies always talk up their high levels of customer service. I wish I knew why. For the most part, it is lousy ... and getting worse. |
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Monday, 12 December 2005 |
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This holiday season, online sales are expected to reach an all time high, which means retailers need to ensure customers have a convenient shopping experience, from start to finish. A majority of direct shoppers agree that a convenient returns process is a critical factor when deciding where to make a purchase. |
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Monday, 12 December 2005 |
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Legendary" customer service is an art, a passion and a science that is prevalent when looking closely at any established, successful company. It should come as no surprise that success emanates from a strong customer service program. |
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Friday, 09 December 2005 |
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The holiday season provides restaurants with one of the greatest opportunities to increase profits and build the customer base. Many restaurants fail to maximize on the opportunity due to a lack of training. |
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Friday, 09 December 2005 |
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Left alone in her hospital room, Barbara Gerber spent much of her time taking careful notes about the details of her care. Or she hid in the bathroom, where she dictated her observations into a tape recorder. |
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Thursday, 08 December 2005 |
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Any "best of" list is a tricky and subjective endeavor, even when it comes to straightforward software and services like customer-relationship management tools. Reader favorites might not be mentioned, and dynamic start-ups risk being overlooked. |
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Thursday, 08 December 2005 |
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