Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
Two retailers claim they have enhanced customer service and increased their bottom line results by leveraging new search technologies for merchandising.
The holiday shopping season is the opportunity for retailers to make up for slower sales in previous months. However, because economists predicted a slower holiday season due to rising energy costs and discount competitors, savvy retailers have increased their focus on providing higher levels of customer service.
All the major online agencies have recently introduced customer-service initiatives. In response, many of the troubled domestic airlines are upgrading their Web sites and retraining their phone agents to better compete.
Some organizations have come to the realization that to differentiate themselves from the competition, extraordinary customer service has to become the norm.
What do your customers think? Do you know at the beginning of the selling process that your customer is going to be satisfied? The experience that your customer has with your company has more to do with your behavior towards them than anything else.
