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State consumer advocates want Piedmont Natural Gas to speed plans to answer more calls faster and to undergo an audit after a winter filled with complaints about busy signals, half-hour hold times and record bills. |
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Wednesday, 22 March 2006 |
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Only seven months after first announcing its newest customer service center would be built and staffed in Chattanooga, T-Mobile USA, Inc. on Thursday took the first customer service call at the company’s new, state-of-the-art facility. |
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Wednesday, 22 March 2006 |
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Avon said it will lay off 600 customer service workers nationwide, 50 in Delaware. The cuts are not expected to affect Avon's face-to-face business model. |
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Thursday, 16 March 2006 |
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Businesses facing competition in Fiji are realising the importance of customer service, says a business management educator. Meriam Attalla said companies were beginning to realise that customer service was an essential part of running businesses. "There has been a huge improvement in companies that are facing competition," Ms Attalla said. |
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Tuesday, 14 March 2006 |
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Drawn by favorable climate, high-end communications infrastructure and especially the abundance of bilingual workers, CitiBank joined a trend by announcing it will add another 400 positions to its 1,200-employee Tucson call center handling the company’s commercial banking operations. |
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Friday, 10 March 2006 |
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In a move the company says aims to improve how it responds to the needs of their users, Microsoft announced a recent restructuring of its Customer Service organization that merges it with the venerable Product Support Services unit |
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Monday, 20 February 2006 |
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There is a gap between what customers expect from companies that sell them complicated digital machines, and what companies feel they need to do in order to insure that those machines are profitable. With the iPod, however, Apple has taken this gap and turned it into a chasm. |
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Monday, 20 February 2006 |
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Minister of State, Senator John Williams is reminding Barbadians that the quality of customer service in Barbados stands or falls on the type of service delivered in the public sector. |
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Monday, 20 February 2006 |
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Companies are alienating consumers with shoddy customer service and unrelenting sales pitches, according to a report from the National Consumer Council. |
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Friday, 17 February 2006 |
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The Minister of Gender Equality and Child Welfare, Marlene Mungunda, yesterday launched the customer-service charters. |
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Friday, 17 February 2006 |
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