|
Swift responses, knowledgeable agents, short waiting times and clear connections all contribute to a customer's quality of experience. |
|
Tuesday, 12 January 2010 |
|
|
The online shoe seller is marketing its playful, customer-friendly model to other businesses. The goal behind these activities is to build more buzz around the Zappos brand and its extreme customer service. |
|
Monday, 11 January 2010 |
|
|
Customer satisfaction with manufacturers of sweets is at an all-time high of 86. A new tax increase on cigarettes, from 39 cents a pack to $1.01, has led to a sharp downturn in customer satisfaction, falling 7.7% to 72, an all-time low. Beer drinker satisfaction is at an all-time high, rising 1.2% to 84. |
|
Tuesday, 29 December 2009 |
|
|
The Retail Service Quality Index pegs service at only 48.2 out of 100. The results showed that in more than a quarter of interactions measured, employees failed to see a service opportunity that was at hand, or ignored the customer at the time of expected interaction. |
|
Wednesday, 23 December 2009 |
|
|
Today, the gap between customers' expectations and the service they actually receive is huge. Customers expect personalized, consistent, accurate, and timely service. |
|
Wednesday, 23 December 2009 |
|
|
To make sure each customer receives a positive experience, Disney has a strategy in place intended to woo "secondary guests;" those who exert influence on the purchasing decision, but aren't considered the core customer. The secondary guest can stand in the way of repeat business. |
|
Wednesday, 23 December 2009 |
|
|
The average value of each lost relationship across all countries surveyed is $243 per year. Losses were defined as transaction taken to a competitor (63% of the total) and transactions abandoned entirely (37% of the total). |
|
Wednesday, 23 December 2009 |
|
|
In fact, there is a high correlation between recognition and improved employee engagement, which in turn improves job performance and captures business value. However, research also suggests that non-monetary recognition is just as valued and appreciated by employees. |
|
Wednesday, 23 December 2009 |
|
|
Part-timers may only be with you a few weeks, but that's ample time to plant the seeds that can grow a casual worker into an outstanding, full-time employee. Here are some steps for making your casual workers feel welcome and keeping them motivated during and beyond the season ahead. |
|
Wednesday, 23 December 2009 |
|
|
The act of thanking customers is not only courteous, but it has also proven to be an effective method to strengthen customer relations and retain our customer base. |
|
Wednesday, 23 December 2009 |
|
|
<< Start < Previous 11 12 13 14 15 16 17 18 19 20 Next > End >> |
| Results 121 - 130 of 2091 |
