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Some of the top contemporary mantras we hear in any industry have to do with ‘customer centricity,’ ‘customer experience,’ and ‘customer focus,’ among others. However, it appears that several, if not many, do not clearly understand what it really means. |
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Friday, 15 February 2008 |
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Despite a turbulent economy, a new study suggests that the market for contact center applications remains alive and well, a sign that companies recognize the importance of leveraging those solutions to ensure ongoing customer satisfaction and retention. |
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Friday, 15 February 2008 |
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Advances in technology make the way jobs are found and filled online distinctly different from just a few years ago. Employers are now experimenting with innovative strategies for spreading their recruitment messages and screening candidates online. |
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Thursday, 14 February 2008 |
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For most companies, branding is about positioning, advertising, packaging, and catchy logos and slogans. That is not enough. Branding in today's marketplace is about the total experience a customer has with your products or services. It is about enticing customers, gaining their trust, and making the experience so pleasant that they are proud of their choice and will tell others about it. |
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Tuesday, 12 February 2008 |
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The first thing that most people think of when they hear a customer complaint, is that it is bad for business, and future sales can be lost. While this can be true, it is also possible to turn customer complaints into a profitable situation, with great possibilities for the future. |
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Tuesday, 12 February 2008 |
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Ask bosses what makes employees happy at work, and many are likely to think in terms of tangible rewards: a good salary, a pleasant office, generous benefits. |
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Tuesday, 12 February 2008 |
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Getting people in your door is not the most difficult part of running your business, it's getting them to come back and, better yet, getting them to recommend your business to other people they know. |
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Monday, 11 February 2008 |
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It's time to review the past year and think about how to improve ourselves and our workplace for the coming year. Some of us go on a corporate diet and plan to pare down expenses. Some of us vow to work harder and use our time more wisely. Still others plan to get along better with direct reports. |
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Monday, 11 February 2008 |
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There’s nothing worse for business than an angry customer—and nothing more important than rebuilding the trust they’ve lost in you as a business owner. An angry customer doesn’t have to be a lost one: you can rebuild their trust in your business and ensure they return by implementing easy changes and taking pains to correct what went wrong in the first place |
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Friday, 08 February 2008 |
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Have you noticed that the "Employee of the Month" parking places at many department stores are remaining empty? I can only assume that this particular reward program has been disbanded, but no one thought to remove the sign. |
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Friday, 08 February 2008 |
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