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Are companies losing perspective? Is there more to making customers happy than counting Facebook Fans and Twitter followers? |
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Tuesday, 23 March 2010 |
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It’s never the manufacturing mistake, it’s the utterly appalling customer service that follows the manufacturing mistake. |
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Tuesday, 23 March 2010 |
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Though a teetering economy may tempt executives to cut corners, improving service is your best chance for survival. |
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Tuesday, 23 March 2010 |
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Verizon and T-Mobile beat AT&T and Sprint in customer service, according to the latest study. |
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Tuesday, 23 March 2010 |
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After comprehensively evaluating the nation’s largest online stores, STELLAService was able to identify 11 Internet retailers that qualify as “elite” in the area of online customer service. |
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Tuesday, 23 March 2010 |
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Business Week’s special report on world class customer service includes a list of its 2010 Customer Service Champs and what these companies are doing to keep their customers happy. |
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Friday, 05 March 2010 |
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Ah, the employee whose work is as good as his or her personality is bad. Here are some strategies for turning a managerial liability into an effective and empathic leader. |
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Friday, 05 March 2010 |
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A new survey reveals that over 80% of British consumers tell their friends, family and associates about their good or bad customer experiences, with three times as many (25.2%) relaying bad experiences, over good (8.4%). |
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Friday, 05 March 2010 |
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So no shock, industry analyst ContactBabel found a huge majority of the 6.6 billion complaints fielded by U.S. contact centers last year weren't about the contact themselves or the folks who staff them, but about "failure demand" triggered by a breakdown of processes elsewhere in organizations. |
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Friday, 05 March 2010 |
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Some e-mails are not suitable for opening in the workplace, and then there are e-mails not suitable for sending from the workplace. This must be the difficult lesson for Steven Payne, VP (at last word) of Evergreen Entertainment. |
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Friday, 05 March 2010 |
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