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The various definitions of employee engagement within the research literature, along with the large number of drivers that have been identified as the primary causes for engagement, clearly illustrate the wide variety of perspectives that are represented by both researchers and consultants. |
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Thursday, 03 January 2008 |
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“But how will we service our customers?” If I had a dollar for every time I heard this from a corporate leader…This fear is one of the key obstacles organizations hit when implementing flexibility. And on some level, it’s a valid fear. No customers, no business, no jobs. |
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Thursday, 20 December 2007 |
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Lost productivity due to high rates of employee disillusionment and depression caused by effects of changing job requirements |
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Thursday, 20 December 2007 |
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Encouraging employees to take ownership of their work will result in better customer service and a stronger company. |
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Tuesday, 18 December 2007 |
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According to the U.S. Small Business Administration (SBA), firms employing 500 or less account for 75% of net new jobs each year. Small firms are a major force driving today’s economy. The bad news is that only half of America’s small businesses survive four years beyond start-up. Given a fifty/fifty chance of survival, it only makes sense for small business entrepreneurs to engage every single employee in a collective crusade for profitability. |
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Monday, 17 December 2007 |
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In every recognition program, there comes a time when you need to sell top management on the benefits of what you are doing. For some programs this is before you start, for others it is to be able to continue or expand funding. For all, it is to have the support and credibility that comes from top management endorsement. |
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Monday, 17 December 2007 |
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Conventional views of the relationships among employee attitudes, customer requirements, and financial performance have emphasized their sequential nature. You can think of these variables as successive links in a chain, in which each variable affects the next to drive some ultimate outcome. This perspective suggests that engaged employees create engaged customers who foster organizational success by delivering positive financial outcomes. |
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Thursday, 13 December 2007 |
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One recurring theme for me and for many of the owners who I interact with is the issue of employee engagement and empowerment. The question asked is — ‘How can I get my people on board and excited about (fill in your topic)?’ |
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Tuesday, 11 December 2007 |
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During the holiday season many employers recognize employees for their hard work and contributions throughout the year with parties, bonuses and gifts. These annual rewards are important to boost employee morale, but so are demonstrating ongoing appreciation for individual excellence throughout the rest of the year. |
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Tuesday, 11 December 2007 |
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You were anticipating a raise. Instead you got blindsided by a less-than-stellar performance review. Whether you expected one or not, a poor evaluation isn't something you look forward to receiving. But what's often more important than the news itself is how you react to it. |
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Wednesday, 05 December 2007 |
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