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Bad customer service isn't young people's fault – at least not exclusively. But there's nothing like a good generational war to stir up a little nationwide publicity |
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Tuesday, 08 January 2008 |
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Investment in training and career development is set to grow in 2008 as companies devote more resources to non-pay related strategies to keep their staff motivated and engaged, according to findings from Mercer's 2007 European Total Rewards Survey. |
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Friday, 04 January 2008 |
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If the people you work with and your direct reports were offered equivalent or slightly better compensation elsewhere, how many would stay with your team? How much of a difference in pay or benefits would it take for a good employee to jump ship? |
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Friday, 04 January 2008 |
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Being a worker isn't getting any easier. We're moving from traditional pensions to 401(k)s, full-scale health insurance to consumer-driven health plans and steady annual salary increases to one-time "pay for performance" bonuses and incentives. |
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Thursday, 03 January 2008 |
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The annual job review is a fact of life, whether welcome or not. But you could get more out of it than you might expect. A recent study found that performance-related bonuses are expected to average more than 12% in 2008 -- a record high -- compared with 3.8% for base salary bumps. |
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Thursday, 03 January 2008 |
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The various definitions of employee engagement within the research literature, along with the large number of drivers that have been identified as the primary causes for engagement, clearly illustrate the wide variety of perspectives that are represented by both researchers and consultants. |
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Thursday, 03 January 2008 |
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“But how will we service our customers?” If I had a dollar for every time I heard this from a corporate leader…This fear is one of the key obstacles organizations hit when implementing flexibility. And on some level, it’s a valid fear. No customers, no business, no jobs. |
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Thursday, 20 December 2007 |
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Lost productivity due to high rates of employee disillusionment and depression caused by effects of changing job requirements |
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Thursday, 20 December 2007 |
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Encouraging employees to take ownership of their work will result in better customer service and a stronger company. |
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Tuesday, 18 December 2007 |
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According to the U.S. Small Business Administration (SBA), firms employing 500 or less account for 75% of net new jobs each year. Small firms are a major force driving today’s economy. The bad news is that only half of America’s small businesses survive four years beyond start-up. Given a fifty/fifty chance of survival, it only makes sense for small business entrepreneurs to engage every single employee in a collective crusade for profitability. |
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Monday, 17 December 2007 |
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