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The generational changes and diversity of the workforce have changed dramatically in the past 20 years and will continue to change. So many kitchen and bath firm owners and managers are facing the same challenge I am: managing your business’ most important asset – your employees. |
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Friday, 14 March 2008 |
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The Customer Care Institute today named Dr. Frederick C. Van Bennekom a Fellow of the Institute. Dr. Van Bennekom will develop new tools and techniques to assist Customer Care professionals with their customer satisfaction measurement programs. Dr. Van Bennekom’s experience as an author, lecturer and instructor on service management will add new dimensions to the Institute’s work. |
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Thursday, 28 February 2008 |
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Ask bosses what makes employees happy at work, and many are likely to think in terms of tangible rewards: a good salary, a pleasant office, generous benefits. |
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Tuesday, 12 February 2008 |
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It's time to review the past year and think about how to improve ourselves and our workplace for the coming year. Some of us go on a corporate diet and plan to pare down expenses. Some of us vow to work harder and use our time more wisely. Still others plan to get along better with direct reports. |
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Monday, 11 February 2008 |
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Have you noticed that the "Employee of the Month" parking places at many department stores are remaining empty? I can only assume that this particular reward program has been disbanded, but no one thought to remove the sign. |
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Friday, 08 February 2008 |
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Forty-four percent of employees say they have worked with co-workers who have abused workplace rules and/or regulations, according to a recent study by the Employment Law Alliance. What options are available for business owners or human resource professionals when dealing with a difficult employee? |
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Wednesday, 06 February 2008 |
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Part of our business is to facilitate employee feedback forums. In these sessions, we have neutral sessions with employee groups about a variety of topics. Then we provide that information to management so they can have direction on actionable items to make meaningful changes in their company. |
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Monday, 04 February 2008 |
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It's important to complete our team with like-minded people who understand the needs of the industry and can offer suggestions and ideas to further the success of the agency. Hiring people who have experience, job skills, personality, willingness to learn and desire to fit in your corporate culture is both an art and a science. |
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Monday, 04 February 2008 |
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Most successful businesses have a culture of setting and achieving goals. The concept of goal setting is applicable to both corporate and personal achievement. Although goal setting and measurement could be difficult, the following techniques will make it easy, interactive, encouraging, and motivational. |
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Tuesday, 29 January 2008 |
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Employers across Canada must adapt to a generational shift that is transforming the labour market, warns a leading workplace researcher. And companies that don't "get it" will be replaced by new ones that respect the changing wants and attitudes of young employees, says Prof. Linda Duxbury of Carleton University's Sprott School of Business |
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Monday, 28 January 2008 |
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