Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
FEMA and other national disaster response agencies are targeting Monroe and other parts of the state for call centers that could add upwards of 1,000 temporary and permanent jobs.
A suicide prevention group in southern India said Monday it has begun counseling depressed people by e-mail, saying workplace stress and depression following the tsunami last year were driving some to consider killing themselves.
Utah Scientific as the recipient of the 2005 Customer Service Leadership Award ... for its continued commitment to customer service in the routing switcher market.
Employee absence is a large and growing problem in Corporate America. According to meetings across America held with call center employers, absence in some industries is increasing by 10% a year.
I am bored at work! I AM a call center agent connected with a multinational company. I have been in this work for the past two years. I think I am bored with my work. All I do is handle customer queries and complaints all day or all night (depending on my shifting schedules).
India has launched a national entry exam aimed at improving the quality of graduates recruited into call-center and IT positions in their booming outsourcing industry.
During heat waves at least, shorts in the office are the new frontier of business casual, the relaxed style of garb that began often substituting for suits and ties in the late 80s and early 90s.
