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What it comes down to is learning to see the call center from a point of view based on the ultimate goal. "Happy customers" is shorthand for a complex relationship between company and customer base where both sides get what they want from each other. |
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Wednesday, 18 January 2006 |
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The holiday season provides restaurants with one of the greatest opportunities to increase profits and build the customer base. Many restaurants fail to maximize on the opportunity due to a lack of training. |
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Friday, 09 December 2005 |
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Customer Experience Research by IDC estimates that staffing of the Customer Experience function in IT vendor companies will grow by over 40% per year through 2008. Organizations that have previously invested in customer experience leadership expect their teams to grow more than 80 percent during the same period. |
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Monday, 05 December 2005 |
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Do not expect a big pay raise next year. That is the prognosis from a survey of over 1,000 employers nationwide |
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Monday, 05 December 2005 |
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What manager has not struggled with the problem of not having enough of a key resource needed to do the job? You shuffle people, juggle tasks and priorities, and plead for more resources. |
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Monday, 05 December 2005 |
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CareerJournal.com, a website publication of The Wall Street Journal, issued a list earlier this year of the worst career fields. While cowboy, fisherman and dancer were on there, customer service representative was not. |
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Monday, 05 December 2005 |
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An improved economy is spurring many employees to begin searching for new jobs, a new survey suggests. |
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Monday, 28 November 2005 |
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As a serious talent and worker shortage looms in the U.S., a new comprehensive study indicates that many employers are not taking the steps necessary to retain existing employees and attract top talent from the shrinking worker pool. |
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Monday, 21 November 2005 |
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Williams says creating a positive work environment is the first step to improve customer service in government agencies. |
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Tuesday, 11 October 2005 |
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Highlights of the multi-step program include intensive client service training for loan consultants, a ten-point customer care pledge; post-funding satisfaction surveys and client appreciation packages. |
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Monday, 10 October 2005 |
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