Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
After four decades of taking calls and booking tickets for US Airways passengers, the last 281 Pittsburgh-based reservation agents and managers will hang up their headsets for the last time.
A call centre employee under cloud for allegedly selling classified information to an undercover reporter of British tabloid Sun will hold a press conference soon to tell his side of the story.
While the majority of respondents say they expect to outsource more in the future, they also report they are disinclined toward consolidating their outsourcing activities with a single vendor, and that they are far less willing to outsource the more strategic components of their HR function.
