Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
Call center workers must have free medical checkups, free transport services, and be allowed to work in a compressed or flexible time arrangement, a senator proposed Tuesday.
One Queens yellow cab company has started up the training program for its 700 drivers. The company says it wants to improve the experience for riders by putting customer satisfaction first.
A group of taxi drivers in the UK, who have become the first to qualify under a new scheme to enhance customer care skills, will receive their awards at a ceremony next week.
Public Employees Federation is taking the state to court to block a plan that would transfer jobs from a New York City unemployment call center to two upstate offices.
After four decades of taking calls and booking tickets for US Airways passengers, the last 281 Pittsburgh-based reservation agents and managers will hang up their headsets for the last time.
A call centre employee under cloud for allegedly selling classified information to an undercover reporter of British tabloid Sun will hold a press conference soon to tell his side of the story.
