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The U.S.'s largest home improvement store chain has set aside $30 million for stores and employees that provide good customer service. |
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Tuesday, 27 June 2006 |
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Now that you've realized weblogs are no passing fad but rather another tool for communication, are you ready to start one? Here are three rules for blogging, plus how to get started, how to navigate the blogosphere and some tips for success |
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Wednesday, 21 June 2006 |
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You'd never see members of the same team tackle each other in football. But it sometimes happens in business. |
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Monday, 12 June 2006 |
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The CIO can emerge as a customer champion, even though cases of CIOs taking this position aren't prevalent enough and point out a missed opportunity. One way to get in the game is to develop metrics that show the CEO the value of the corporation based on its ability to manage customers as assets. It requires the integration of customer data by IT.
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Thursday, 08 June 2006 |
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Businesses have been trying for decades to import good service practices and graft them into their own work settings. They use training programs or other means to try and "regimentalize" key service behaviors -- an outside-in approach that seldom makes things any better, and often only makes things worse. |
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Wednesday, 07 June 2006 |
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With spring in the air and all the "Help Wanted" signs being posted, why isn’t your staff returning? The answer might be customer service and – here’s a strange concept to grasp – maybe the problem was you! |
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Thursday, 25 May 2006 |
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Companies are taking a more strategic approach to their call centre operations and are no longer viewing them merely as a cost centre that services customers. Previously call centres focused heavily on cost reduction and head count, they are now looking more at service and efficiency |
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Thursday, 18 May 2006 |
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AOL said Tuesday it has done such a good job of helping its customers help themselves that it is cutting about 1,300 customer-service jobs and closing its Jacksonville, Fla., call center. |
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Monday, 15 May 2006 |
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Forty percent of employees think it's no longer possible to be as loyal to a company as in the past, with the French - at 56 percent - expressing the highest such sentiment, a recent Synovate survey has found. One in four Russians and Ukrainians have changed jobs in the past year, almost twice as many as in the other countries surveyed.
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Monday, 15 May 2006 |
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There is a phenomenal untapped labor pool in this country, a multitude of highly skilled, well-educated women based in their homes and eager to rejoin the workforce. Telework presents an opportunity for business leaders to harness this unique workforce and realize the benefits of establishing a "virtual" infrastructure to support valued customers. |
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Thursday, 04 May 2006 |
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