Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
Today, industries such as banking are becoming commoditized. Customers have little brand loyalty and shop by price, typically on the web. But like me, customers are also searching for a good service experience and oftentimes will pay a premium to be assured of such service.
While companies have been trying to maximize the opportunities presented by contact center customer service reps up-selling or cross-selling to customers, business leaders face the dilemma of how to emphasize sales without compromising service and customer satisfaction.
At PetSafe Inc., employees can earn points toward gift certificates by going to the gym and the doctor. And at Eastern Financial Florida Credit Union, staffers get $100 toward their annual health club fees.
The inability to attract and retain talent as well as other human resources issues are among the biggest threats to corporate profitability in Canada, according to results of a survey released today.
Keeping employees happy is high on the list of priorities for many American businesses, and the finalists in the 12th Annual Hot 100 listing are no exception.
