Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
India has launched a national entry exam aimed at improving the quality of graduates recruited into call-center and IT positions in their booming outsourcing industry.
During heat waves at least, shorts in the office are the new frontier of business casual, the relaxed style of garb that began often substituting for suits and ties in the late 80s and early 90s.
Call center workers must have free medical checkups, free transport services, and be allowed to work in a compressed or flexible time arrangement, a senator proposed Tuesday.
One Queens yellow cab company has started up the training program for its 700 drivers. The company says it wants to improve the experience for riders by putting customer satisfaction first.
A group of taxi drivers in the UK, who have become the first to qualify under a new scheme to enhance customer care skills, will receive their awards at a ceremony next week.
Public Employees Federation is taking the state to court to block a plan that would transfer jobs from a New York City unemployment call center to two upstate offices.
After four decades of taking calls and booking tickets for US Airways passengers, the last 281 Pittsburgh-based reservation agents and managers will hang up their headsets for the last time.
