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Now is not the time to skimp on your customer strategy. Every economic downturn in history has inevitably been followed by an upturn, so embracing a good customer strategy during a slump will greatly increase your chances of still being in business when the recovery comes around. Ultimately, a recession can actually help differentiate companies and their service propositions. |
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Monday, 17 November 2008 |
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Pay-for-performance requires companies to differentiate between their superstars and their under-performers. And based on recent national research on employee satisfaction, engagement and retention, most companies have a long way to go. |
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Thursday, 13 November 2008 |
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A new survey of workers finds that Generation Y's views on the workplace do not always match up with older generations' negative perceptions of them. Engaging such workers now will increase their loyalty. |
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Tuesday, 30 September 2008 |
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We’ve all heard it ourselves, the “customer service representative” who is rude to us, does not care or is poorly trained. Consider the following incidents… |
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Tuesday, 16 September 2008 |
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The greatest value of online communities is that they increase word-of-mouth (35%), increase brand awareness (28%), bring new ideas into the organization faster (24%) and increase customer loyalty (24%). |
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Friday, 12 September 2008 |
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Tory Johnson dealt with the issue just a few weeks ago. Three interns, ages 19 to 21, showed up at Johnson's Manhattan recruitment services firm with tank tops, exposed bra straps and flip-flops. |
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Monday, 30 June 2008 |
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As workers look for more balance in their lives and companies try to retain skilled employees, half-days or full days off on summer Fridays are among the flexible schedules gaining acceptance. |
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Friday, 27 June 2008 |
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Remember that the cost of losing an employee can be 100-200% of their salary, and the loss of a manager averages $5,000. Keeping your people is the most cost effective solution. If you are going to reward people for performance and good behavior, have it be directly related to one of these key components. |
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Friday, 27 June 2008 |
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Standard employee performance reviews open up constructive communication between managers and employees, but sometimes this traditional form of evaluation alone isn't adequate. Employee self-reviews are a new and viable alternative that are becoming more and more prevalent in the workplace. |
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Tuesday, 27 May 2008 |
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It doesn't take a consultant or a think tank to understand the value of effectively integrating new employees into the workplace. This integration should boost employee performance and possibly even minimize staff turnover, as employees are less likely to leave a welcoming environment. |
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Tuesday, 27 May 2008 |
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