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Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
PEOPLE
Word-of-Mouth, Insights, Customer Loyalty Big Benefits of Online ...
The greatest value of online communities is that they increase word-of-mouth (35%), increase brand awareness (28%), bring new ideas into the organization faster (24%) and increase customer loyalty (24%).
Friday, 12 September 2008
Too Much Skin? Create a Dress Code
Tory Johnson dealt with the issue just a few weeks ago. Three interns, ages 19 to 21, showed up at Johnson's Manhattan recruitment services firm with tank tops, exposed bra straps and flip-flops.
Monday, 30 June 2008
Time Off on Friday is a Popular Perk

As workers look for more balance in their lives and companies try to retain skilled employees, half-days or full days off on summer Fridays are among the flexible schedules gaining acceptance.

Friday, 27 June 2008
The Employee Retention Challenge
Remember that the cost of losing an employee can be 100-200% of their salary, and the loss of a manager averages $5,000. Keeping your people is the most cost effective solution. If you are going to reward people for performance and good behavior, have it be directly related to one of these key components.
Friday, 27 June 2008
The Benefits of Employee Self-Reviews
Standard employee performance reviews open up constructive communication between managers and employees, but sometimes this traditional form of evaluation alone isn't adequate. Employee self-reviews are a new and viable alternative that are becoming more and more prevalent in the workplace.
Tuesday, 27 May 2008
How to Give a New Employee a Warm Welcome
It doesn't take a consultant or a think tank to understand the value of effectively integrating new employees into the workplace. This integration should boost employee performance and possibly even minimize staff turnover, as employees are less likely to leave a welcoming environment.
Tuesday, 27 May 2008
Trends in Employee Recognition 2008
A survey released by WorldatWork shows employee recognition continues to be important to employers. 89% of companies use recognition programs as part of their human resources strategy, up from 84% in 2002. Fully 96% report their recognition strategy aligns with their organization strategy.
Thursday, 15 May 2008
Twelve Tips for Team Building:
People in every workplace talk about building the team, working as a team, and my team, but few understand how to create the experience of team work or how to develop an effective team. Belonging to a team, in the broadest sense, is a result of feeling part of something larger than yourself. It has a lot to do with your understanding of the mission or objectives of your organization.
Thursday, 15 May 2008
Seven Habits of a Happy Workplace
Ask bosses what makes employees happy at work and many are likely to think in terms of tangible rewards: a good salary, a pleasant office, generous benefits.
Wednesday, 14 May 2008
Employee Recognition Rocks
Employee recognition is limited in most organizations. Employees complain about the lack of recognition regularly. Managers ask, “Why should I recognize or thank him? He’s just doing his job.” And, life at work is busy, busy, busy. These factors combine to create work places that fail to provide recognition for employees
Tuesday, 13 May 2008


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