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The online survey indicates that 65% of workers plan on looking for a new job in the next three months and that the majority of people cite inadequate compensation as the primary reason they want to walk out the door. |
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Wednesday, 01 February 2006 |
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Employee communication experts agree that bad news should be delivered by organization leaders in a face-to-face forum. However, according to a recent survey conducted by the International Association of Business Communicators (IABC), only 37% of companies use face-to-face meetings with employees as their primary vehicle to communicate difficult news. |
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Monday, 30 January 2006 |
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Pressure from management or the Board to meet unrealistic business objectives and deadlines is the leading factor most likely to cause unethical corporate behavior, according to a new survey on business ethics. The desire to further a career and to protect their livelihood are ranked second and third, respectively, as leading factors. That is according to a global survey commissioned by American Management Association (AMA) and conducted by the Human Resource Institute (HRI). |
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Thursday, 26 January 2006 |
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Florida center has trouble finding enough agents for high-paying sales jobs. Starting pay is a mere $16,500, but with $50 commission on each cruise sold, most agents make about $40,000 a year. |
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Tuesday, 24 January 2006 |
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What it comes down to is learning to see the call center from a point of view based on the ultimate goal. "Happy customers" is shorthand for a complex relationship between company and customer base where both sides get what they want from each other. |
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Wednesday, 18 January 2006 |
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The holiday season provides restaurants with one of the greatest opportunities to increase profits and build the customer base. Many restaurants fail to maximize on the opportunity due to a lack of training. |
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Friday, 09 December 2005 |
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Customer Experience Research by IDC estimates that staffing of the Customer Experience function in IT vendor companies will grow by over 40% per year through 2008. Organizations that have previously invested in customer experience leadership expect their teams to grow more than 80 percent during the same period. |
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Monday, 05 December 2005 |
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Do not expect a big pay raise next year. That is the prognosis from a survey of over 1,000 employers nationwide |
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Monday, 05 December 2005 |
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What manager has not struggled with the problem of not having enough of a key resource needed to do the job? You shuffle people, juggle tasks and priorities, and plead for more resources. |
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Monday, 05 December 2005 |
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CareerJournal.com, a website publication of The Wall Street Journal, issued a list earlier this year of the worst career fields. While cowboy, fisherman and dancer were on there, customer service representative was not. |
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Monday, 05 December 2005 |
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