Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
The inability to attract and retain talent as well as other human resources issues are among the biggest threats to corporate profitability in Canada, according to results of a survey released today.
Keeping employees happy is high on the list of priorities for many American businesses, and the finalists in the 12th Annual Hot 100 listing are no exception.
Now that you've realized weblogs are no passing fad but rather another tool for communication, are you ready to start one? Here are three rules for blogging, plus how to get started, how to navigate the blogosphere and some tips for success
The CIO can emerge as a customer champion, even though cases of CIOs taking this position aren't prevalent enough and point out a missed opportunity. One way to get in the game is to develop metrics that show the CEO the value of the corporation based on its ability to manage customers as assets. It requires the integration of customer data by IT.
Businesses have been trying for decades to import good service practices and graft them into their own work settings. They use training programs or other means to try and "regimentalize" key service behaviors -- an outside-in approach that seldom makes things any better, and often only makes things worse.
With spring in the air and all the "Help Wanted" signs being posted, why isn’t your staff returning? The answer might be customer service and – here’s a strange concept to grasp – maybe the problem was you!
