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The Hudson Employment Index(SM) held steady at 101.9 in July, marking the third consecutive month that the measure of worker confidence has remained unchanged. The current reading is the lowest of 2006 and nearly two points lower than last July, when the Index stood at 103.7. |
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Friday, 04 August 2006 |
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Technical people need adequate writing skills. Though we realize many techies despise writing—“I hated English; that’s why I became an engineer in the first place”—techies in today’s workplace need to be able to write. |
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Thursday, 03 August 2006 |
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After going overseas to outsource everything from manufacturing to customer services, American businesses pressed by rising health-care costs are looking offshore for medical benefits as well. |
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Thursday, 03 August 2006 |
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Among the leading functions moving out of US companies, frequently to offshore locations, are employee information and support, toll-free call and e-mail response centers, employee transaction processing, document management and a range of processing and administrative tasks. |
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Thursday, 03 August 2006 |
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Today, industries such as banking are becoming commoditized. Customers have little brand loyalty and shop by price, typically on the web. But like me, customers are also searching for a good service experience and oftentimes will pay a premium to be assured of such service. |
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Tuesday, 01 August 2006 |
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SHRM report shows retention concern continues, while noncash reward use rising. |
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Tuesday, 01 August 2006 |
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While companies have been trying to maximize the opportunities presented by contact center customer service reps up-selling or cross-selling to customers, business leaders face the dilemma of how to emphasize sales without compromising service and customer satisfaction. |
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Friday, 28 July 2006 |
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About two-thirds of skills gaps are in customer handling, and training initiatives haven't changed patterns in the workforce. |
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Friday, 28 July 2006 |
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Now is the time to rethink your variable rewards framework for your customer contact personnel. |
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Thursday, 27 July 2006 |
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At PetSafe Inc., employees can earn points toward gift certificates by going to the gym and the doctor. And at Eastern Financial Florida Credit Union, staffers get $100 toward their annual health club fees. |
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Wednesday, 26 July 2006 |
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