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Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
PEOPLE
Motivate With An Employee Incentive Program
Employee incentive programs are designed to reward employees that have excelled in their work. A reward scheme motivates employees to meet and exceed targets and adds to the overall performance of the company.
Tuesday, 19 September 2006
Call-Center Workers' Fortunes on the Rise
For years, Arizona's call centers were derided for offering bare-boned wages, few benefits, head-spinning turnover and the occasional scam.
Tuesday, 19 September 2006
10 Ways to Get the Most Pay Out of Your Job
A lot of people assume that more pay can come only from winning a promotion, or finding a new job elsewhere. But there are ways - large and small - to put more money in your pocket each week.
Monday, 18 September 2006
Employee Volunteerism is Good Business
Forward-thinking business leaders understand that community involvement is an important part of any company's success.
Friday, 15 September 2006
More Multinationals Embracing Centralized Compensation Structures
With companies becoming more global, a growing number are shifting to more centralized compensation and benefits structures to help ensure that employees and executives around the world share the same incentives.
Friday, 15 September 2006
The Professional Call Center Agent
Call center agents don't have the best of work lives. In my opinion, and I acknowledge that this varies quite a bit from place to place, many are micro managed and their actions are tracked to a high degree, taking most of the fun out of the job.
Friday, 15 September 2006
Lower-Level Employees Use Vacation Time, While Managers Like Long Weekends
Nonmanagement workers tend to make full use of their vacation time each year, more so than executive-level and middle-level employees, according to the 2006 Workplace Vacation Survey.
Thursday, 07 September 2006
Using Employee Incentive Plans to Your Business’ Advantage
Employee incentives or bonuses can be good managerial tools, but if they’re not used in a way that will encourage employees to do their best – in return bettering the business – they can be ineffective.
Wednesday, 06 September 2006
Engaged Employees Are Key to Customer Satisfaction
Employees won't become engaged with service quality just because you wish them to. It takes time and effort to nurture an environment where engagement can take root and grow.
Tuesday, 05 September 2006
More Companies Turning to Variable Pay to Motivate and Reward Employees
As base pay increases remain stable for 2007, more companies are relying on variable pay - performance-related awards that must be re-earned each year - to attract, motivate and retain employees.
Wednesday, 30 August 2006


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