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Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
PEOPLE
Small Businesses Have Several Advantages in Recognizing Employees
Recognition is a competitive advantage point for small business and they often overlook some of the most important things they can do, thinking that they don't have the resources to motivate employees.
Wednesday, 08 November 2006
Employee Loyalty: What Makes Them Stay?
With the right relationships and an effective coaching process, employees feel more connected to their manager and, more importantly, to their job. Building employee loyalty usually begins on the front lines.
Tuesday, 07 November 2006
What's to Be Done About Performance Reviews?
It's the season for many employee performance reviews. Why do they seem to rank alongside root canal dental work on our list of things we look forward to as managers and employees? And what are we doing about it?
Monday, 06 November 2006
Keeping Customer Service Jobs at Home in the U.S.A., Literally
There are about 130,000 home-based customer service agents in the United States, and that is expected to grow to well over 300,000 by 2010.
Monday, 06 November 2006
Building Service with a Smile
To ensure good customer service, HR professionals are helping to define and establish the behaviors employees must model.
Friday, 03 November 2006
Boosting Employees' Performance, Is Not Just About How Much You Pay, But How You Pay
A study of the relationship between pay and performance finds that better pay can lead to better employee performance, but simply offering more money isn’t the answer.
Thursday, 02 November 2006
Should You Teach, Coach or Mentor?
How you can groom your best employees to elevate department productivity and status, and ensure strong leadership succession in your management ranks.
Wednesday, 01 November 2006
Do Your Employees Possess the Right Competencies?
Measuring soft skills in an objective manner helped a hospitality company find its perfect fit. Could it work for you?
Wednesday, 01 November 2006
Rewards Rise for Rewards Specialists
Top compensation and benefits executives’ pay is on the rise—along with their profile—as they implement global rewards strategies.
Wednesday, 01 November 2006
Companies Get Creative with Benefits
Employers might appear stingy as a result of cuts to pensions and health care, but recently, companies have been trying to lessen the pain by introducing other kinds of workplace benefits
Monday, 30 October 2006


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