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Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
PEOPLE
Top-Ranked Bosses Know How to 'Walk the Talk'
A company can have great policies on paper but, unless managers all the way to the top "walk the talk" and apply those policies fairly and consistently, it will never make the grade as a great place to work.
Thursday, 26 October 2006
Pulling your Team Together
Getting an operation to be as efficient and error-free as possible is a big task. It takes stepping back from the day to day, so you can look at how all the puzzle pieces fit together and where they don’t fit as well as they could.
Tuesday, 24 October 2006
Slackers More Noticed in Today's Work Environment
We've all been there. You're laboring away at work. The paperwork keeps piling up and the boss is asking for more. Then you happen to glance over at a fellow employee - an employee who is lounging around, talking on the phone to friends and generally doing nothing productive.
Tuesday, 24 October 2006
Performance-based Government: Measurement Over Management?
Performance-based” has become the prefix for almost every possible form of evaluation, from people to information systems.
Tuesday, 24 October 2006
Customer Care Operations Pro Joins CCI
The Customer Care Institute announced that Donald L. Mayer, an expert on Consumer Response and Customer Care operations, has been named Senior Consultant. Prior to joining the Institute, Mayer held leadership positions and led a variety of highly-successful service initiatives for Proctor and Gamble’s Clairol division and Kraft General Foods
Monday, 23 October 2006
HR-Led Diversity Initiatives Advance in Workplace
More than half of human resource (HR) professionals agreed that diversity in the workplace had advanced significantly in the past ten years, according to the 2006 Workplace Diversity Practices and Changes to the EEO-1 Process Survey Report.
Thursday, 19 October 2006
Human Capital Study Benchmarks Cable Industry
The Cable Television Human Resources Association has been conducting compensation surveys for almost two decades. But this year the organization expanded on that theme to create the Human Capital Metrics Survey.
Thursday, 19 October 2006
U.S. Healthcare Companies Stumble in Providing Strong Leadership and Employee Supervision
Leading global employee research and consulting firm announced the findings of an employee opinion study revealing that U.S. healthcare companies are facing the need to drastically improve leadership and employee supervision.
Monday, 16 October 2006
Staff Loyalty will Pay Handsomely
Flick through any business journal and you are likely to find a combination of these words: loyalty, focus, customer and profits. Yep, give people what they want and they will come back and pay for more.
Friday, 13 October 2006
Corporate Mentoring Programs are on the Upswing
Mentoring can be a powerful tool in introducing employees to an organization’s climate and help them progress in their jobs. It can be extremely beneficial to have someone who has your best interests at heart and can explain the facts of business life and offer valuable advice.
Friday, 13 October 2006


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