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Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
PEOPLE
Boosting Employees' Performance, Is Not Just About How Much You Pay, But How You Pay
A study of the relationship between pay and performance finds that better pay can lead to better employee performance, but simply offering more money isn’t the answer.
Thursday, 02 November 2006
Should You Teach, Coach or Mentor?
How you can groom your best employees to elevate department productivity and status, and ensure strong leadership succession in your management ranks.
Wednesday, 01 November 2006
Do Your Employees Possess the Right Competencies?
Measuring soft skills in an objective manner helped a hospitality company find its perfect fit. Could it work for you?
Wednesday, 01 November 2006
Rewards Rise for Rewards Specialists
Top compensation and benefits executives’ pay is on the rise—along with their profile—as they implement global rewards strategies.
Wednesday, 01 November 2006
Companies Get Creative with Benefits
Employers might appear stingy as a result of cuts to pensions and health care, but recently, companies have been trying to lessen the pain by introducing other kinds of workplace benefits
Monday, 30 October 2006
Eight Rules for Dealing with Poor Performers
There are certain problems that most managers would like to avoid. Calling angry customers or presenting unhealthy sales numbers to higher-ups, for instance. And yes, dealing with slow-moving, low-achieving, rule-breaking employees.
Monday, 30 October 2006
The Boss and You
Bosses have more control over employee happiness than productivity - at least according to their staff, a recent survey found.
Monday, 30 October 2006
How Do You Manage?: Firing - A Guide for the Humane Boss
After hiring and promotion, firing is the most important decision managers make because it sends a clear signal to the organization of what is unacceptable, or acceptable. It's no surprise, then, that it can be a torturous process, full of anxiety and real pain.
Monday, 30 October 2006
Business Community Focus Benefits Employees
For-profit organizations make money to reward shareholders with generous dividends, to pay back borrowed capital and to grow through new product development. Money is important - so much so that it traditionally has defined the vision statement
Friday, 27 October 2006
Younger Employees Lack Basic Skills
A new survey of employers finds that recent high school and college graduates fall short in a number of areas.
Friday, 27 October 2006


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