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Preparation is key when firing someone, and careful planning can limit misunderstandings, anger and recrimination. |
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Wednesday, 25 February 2009 |
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The recently released list of top 100 companies by Fortune magazine shows that employee owned companies in the U.S. are becoming more prominent. |
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Wednesday, 28 January 2009 |
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Faithful but marginal employees often think they're safe. Play fair: Enlighten them. |
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Tuesday, 13 January 2009 |
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It's tough out there and companies are looking for ways to maintain employee morale and productivity. |
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Friday, 09 January 2009 |
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Perpetual engagement will boost under-performers. To encourage peak performance, managers must recognize the interpersonal dynamics that are at play. This means understanding how one’s actions influence employees’ actions. |
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Wednesday, 07 January 2009 |
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Good management has a role in making employees feel engaged and important, and evokes better performance. |
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Tuesday, 06 January 2009 |
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Now is not the time to skimp on your customer strategy. Every economic downturn in history has inevitably been followed by an upturn, so embracing a good customer strategy during a slump will greatly increase your chances of still being in business when the recovery comes around. Ultimately, a recession can actually help differentiate companies and their service propositions. |
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Monday, 17 November 2008 |
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Pay-for-performance requires companies to differentiate between their superstars and their under-performers. And based on recent national research on employee satisfaction, engagement and retention, most companies have a long way to go. |
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Thursday, 13 November 2008 |
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A new survey of workers finds that Generation Y's views on the workplace do not always match up with older generations' negative perceptions of them. Engaging such workers now will increase their loyalty. |
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Tuesday, 30 September 2008 |
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We’ve all heard it ourselves, the “customer service representative” who is rude to us, does not care or is poorly trained. Consider the following incidents… |
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Tuesday, 16 September 2008 |
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