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Stress during the holiday times is a given for many people, and those who work for a small business may feel particularly pressured if they want to take time off for their children's holiday plays, to pick relatives up at the airport or even to get some shopping done. |
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Friday, 24 November 2006 |
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Some employees just phone it in. And that seems to be a good thing. |
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Wednesday, 22 November 2006 |
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There’s no question that training, incentives and the right technology are all tools that can help call center agents provide better service. Keep in mind, however, they’re just that: tools to help the agent. |
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Tuesday, 21 November 2006 |
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The Indian hospitality industry's rapid growth is being derailed owing to high attrition and fickle loyalty of its most important resource - people. Neeti Mehra finds out how training can ensure peak performance as technology develops, guest demands increase and outsourcing of jobs swells |
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Tuesday, 14 November 2006 |
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Bonuses are much more effective at improving employee job performance than merit raises, a US study has concluded. |
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Tuesday, 14 November 2006 |
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Years of research have focused on designing successful reward programmes that keep employees engaged and productive. But most are missing a key trick because one critical audience - the line manager - is often overlooked. |
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Friday, 10 November 2006 |
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Characters such as The Office's David Brent have given typical staff motivation techniques a bad press in recent years. But keeping workers happy is key to creating satisfied customers and subsequently a successful business. |
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Friday, 10 November 2006 |
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All the strategies in the world won't have impact unless employees understand how to integrate them into their daily activities. Communication with customers, a focus on relevant offers and the ability to problem solve are attributes every employee should possess in order to facilitate the creation of brand loyalty. |
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Thursday, 09 November 2006 |
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We’ve all heard it said that “people are your greatest asset”. While the statement may sound hackneyed, the sentiment is now fuelling a battle for talent in our industry. |
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Thursday, 09 November 2006 |
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A transient workforce and increased competition for talent have companies hearing this question more and more. From profit sharing to "phantom" stock plans, innovative CEOs and managers are experimenting with new compensation techniques. |
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Thursday, 09 November 2006 |
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