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Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
PEOPLE
Gadgets Seen as Best Way to Tell White Lies
The workplace was a favorite location for fibbing with 67 percent of the 1,487 respondents admitting they had lied at work.
Tuesday, 02 January 2007
Low-Cost Job Perks Keep Workers Happy
Experts say things like free lunches, movie tickets can pay business owner back many times over.
Tuesday, 02 January 2007
Getting More out of Workforce Key to Business Planning for New Year
At the start of a new year, many small-business owners are focused on plotting their companies' financial course for the next 12 months.
Tuesday, 02 January 2007
Wages Trail far behind Soaring Corporate Profits
It has been four straight years of spectacular profit growth for U.S. companies, which might come as a surprise to their rank-and-file workers.
Wednesday, 27 December 2006
Worker Satisfaction with Benefit Levels Decreasing
Employees are becoming less satisfied with multiple segments of the workplace environment, including benefits, work content, institution commitment and long-term development opportunities.
Tuesday, 26 December 2006
A Lasting Relationship
Constituent relationship management in government is in its early stages, yet CIOs can still gain some valuable insight.
Tuesday, 26 December 2006
Relationships, not Pay, are Keys to Job Satisfaction
In the gift-giving bonanza that is the holiday season, bosses often feel compelled to bestow a token of appreciation on their hard-working employees.
Friday, 22 December 2006
Understanding Performance and Collaborative Workspaces
Both performance and collaborative workspaces are key to providing business users with the personalized information they need to do their jobs
Wednesday, 20 December 2006
Barriers Scupper Better Work-Life Balance
Whether it's an over-developed work ethic, peer pressure, worries about money or just hostility from bosses, huge barriers continue to stand in the way of Americans achieving anything resembling a decent work-life balance.
Friday, 15 December 2006
Thanks Can't Buy You Love
Saying "thank you" for a job well done is common courtesy and good management practice. But as far as most employees are concerned, it is no substitute for proper rewards such as more money or career progression.
Thursday, 14 December 2006


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