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Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
PEOPLE
Six Tips for Managing Subordinates
Not everyone has the leadership abilities of Jack Welch or Steve Jobs, but there are some things everyone in a leadership position can do to improve their relationship with their team. Mutual respect is vital to a leader’s ultimate success so it is important that these six tips are followed by all leaders.
Tuesday, 30 January 2007
Study Finds Eye-Opening Cost Associated with Fatigued Workers
Fatigued workers cost U.S. employers $136.4 billion annually in health-related lost productivity—$101 billion more than non-fatigued workers, says a new study.
Tuesday, 30 January 2007
From Tech Workers to Nurses, an Employee’s Market
As the population ages, jobs continue to go wanting in health care. And as more products and services go digital, competition for information technology workers is intense. Demand is also increasing for workers in the sales, clerical, education, financial services, accounting and customer service categories.
Monday, 29 January 2007
Inside the Minds of Your Employees
With all the targeted marketing out there, and the customer satisfaction surveys and opinion polls that companies seem to offer at every turn, you might think that employers could get a handle on which employee benefits are most popular among their workers.
Monday, 29 January 2007
What Sort of Boss Gives a Monkey's About His Staff?
It's all very well going green, but some companies seem keener about that than they are about their employees. A survey found that three-quarters of senior executives would do an annual cull of their workforce to boost productivity and performance.
Monday, 29 January 2007
'Double Whammy' of Hours and Stress Rules Out Work – Life Balance Opportunity
The elusive goal of work-life balance is proving harder than ever to achieve for families in Britain amid increasing working hours for women and increasing workplace stress, the British Social Attitudes report concludes.
Wednesday, 24 January 2007
Employee Development Improves Organizational Effectiveness during the Labor Shortage
Most employee “training” programs are aimed at fixing what’s wrong with employees—attempting to overcome a weakness. While it’s true that there are some base levels of performance for any task or position, we don’t get truly great performance by fixing weaknesses.
Monday, 22 January 2007
Inexpensive Forms of Employee Recognition
Everyone likes to be recognized for a job well done, and the benefits of making the effort can't be ignored. When properly bestowed, you'll realize increased productivity, improved attitudes, strengthened loyalty and commitment, and empowered employees with an increased sense of pride.
Friday, 19 January 2007
Partnering With Employees To Create Performance Gains
For all of the energy put into paying for performance, there aren't many companies that are doing it very well. This article offers five new rules to help organizations pay for performance, while respecting the dignity and contribution of all employees
Friday, 19 January 2007
Key Drivers Of Employee Engagement In Today's Manufacturing Organizations
Organizations must hire employees who fit the job requirements, develop leaders with the right skills and provide support through strong systems and strategies
Thursday, 18 January 2007


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