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Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
PEOPLE
Regardless Of Their Ages, Most Workers Lose Enthusiasm For Their Jobs After Six Months
Many managers erroneously believe there are major differences between generations in what people want from their jobs. New survey data just released further debunks this myth
Thursday, 08 February 2007
CEOs Trust Their Guts More than Data to Make Decisions
Here is what it means to be human. After companies have spent untold trillions of dollars creating computer systems to process business transactions and give them the data that can help business leaders make better decisions, chief executive officers polled recently say that gut feelings are more influential than hard numbers about their own business or those of competitors.
Thursday, 08 February 2007
How to Talk to Your Boss About Being Overworked
Twelve-hour workdays packed with mile-long to-do lists and meetings on top of meetings. Cell phones and BlackBerrys that are always on, and laptops you take home to squeeze in one more hour of work.
Wednesday, 07 February 2007
Who Is At Fault When Your Staff Does Not Perform
Most people (employers and employees) dislike the annual round of performance reviews. Most performance management systems are fatally flawed, overly bureaucratic and cumbersome.
Tuesday, 06 February 2007
Achieving Peak Performance: Education Without Motivation Serves No Useful Purpose
Motivation is not enough. If you motivate an idiot, all you have is a motivated idiot. Education alone is not enough either. Many "educated" individuals achieve very little on or off the job. They know what to do, and they know how to do it. The problem is they're not motivated enough to do much about it.
Tuesday, 06 February 2007
Employee Performance Appraisal - Ideal Assessment Form
Conventional wisdom says that there's no such thing as a perfect employee performance appraisal form. And with so many sorry examples of appraisal forms around, conventional wisdom might almost seem correct.
Friday, 02 February 2007
Organizations Struggle With Employee Recognition Programs
While 73% of recently surveyed companies said that they have an employee recognition program in place, most are unsure of how well satisfied their employees are with the program
Thursday, 01 February 2007
The Boss and You: A Survival Guide
No matter who you are, you've got to report to some sort of boss. It's inevitable. Love it, hate it, or anywhere in between, we all have to serve somebody.
Wednesday, 31 January 2007
OPM Releases Agency-Specific Results of Workforce Survey
More than 220,000 federal employees chimed in about their jobs in the Federal Human Capital Survey, the results of which were released by the Office of Personnel Management.
Wednesday, 31 January 2007
How One Firm Saw the Light on Hiring
Teva Neuroscience nurtures a happy and productive work force by sticking to the HR basics and making sure employees strike a chord with its culture
Wednesday, 31 January 2007


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