Home
Membership
Training
Certification
Online University
Events
Career Center
Resources
Consulting
About Us
Contact Us
Institute associates are available to deliver in-depth leading-edge keynote presentations at conferences and company meetings on a variety of Customer Care topics.
PEOPLE
Most Bosses Earn a Gold Star
It may seem like most employees like to complain about their bosses, but a recent study shows that more employees admire their bosses than they may like to admit in the workplace.
Monday, 26 February 2007
The Cost Of Employee Turnover
Employee turnover remains one of the most persistent and frustrating problems that organizations face. Whether it's involuntary, such as termination due to poor performance, or voluntary, such as resignations, turnover is extremely costly
Thursday, 22 February 2007
Just Half Of Employees Fully Engaged
Just over half the employees responding to a recent survey were fully engaged at work, according to a recent report. The 2006 “Rewards of Work Study” also showed that the more satisfied employees were with the rewards of their jobs, the more likely they were to be “engaged.”
Tuesday, 20 February 2007
Number One Employees Not Always Your Number One Manager
The company superstar has finally become a manager. But what if they hate it and want their old job back? Experts say firms often make the mistake of promoting employees with strong technical skills, assuming they will be able to manage people in that same profession. In fact, nothing could be further from the truth. And the result, they say, can be disastrous for both the individual and the company
Monday, 19 February 2007
Meaningful Hiring And Orientation Programs Are Key To Long-Term Success
Companies often overlook hiring and orientation programs as prime opportunities to reinforce corporate goals and motivate employees.
Monday, 19 February 2007
Raising Employee Performance Levels Requires Vision, Communication
There are good people who work for me. They are skilled and experienced. However, I can’t seem to motivate them to a higher level of performance. What can I do?
Monday, 19 February 2007
Best Cities For Jobs
Oklahoma has inspired its share of songs and one memorable musical. But it's not exactly a top destination for recent college graduates looking for work.
Monday, 19 February 2007
A Good Boss Isn't Hard To Find, Survey Suggests
On Presidents Day, Americans honor past U.S. leaders, but what about those who occupy the top spots in companies across the country? According to a recent study, managers deserve some recognition, too. More than half (52 percent) of employees polled said they are satisfied with the performance of their bosses, while 28 percent are unhappy with their supervisors.
Friday, 16 February 2007
Employee Engagement Starts On Day One
Organizations that fail to train their managers in how to hire people or make no effort to make them feel part of the family once they join are more likely to lose out when it comes to employee engagement, motivation and productivity
Friday, 16 February 2007
Employees Are Valuable Business Assets
If you talk with leaders in virtually any industry, you will learn that finding and retaining qualified employees is one of their most significant challenges.
Friday, 16 February 2007


<< Start < Previous 21 22 23 24 25 26 27 28 29 30 Next > End >>
Results 221 - 230 of 431